Job Description
Our client in the Insurance sector is seeking a Bilingual Customer Service Representative, you will be a critical part of our client's team, providing exceptional customer service with fluency in both French and English languages.
This role is fully onsite, in Mississauga, and will start out on a contract of 11 weeks with potential to go permanent based on performance.
100% on site in Mississauga, ON
Monday - Friday between 8am - 6pm (35 hours per week)
Pay Rate : $22.00 per hour
- Requirement to study and complete the LLQP program and exam Roles and Responsibilities
- Providing customers with exceptional service but answering any inquires that they have in a courteous, knowledgeable and professional manner.
- Problem solving and dealing with situations that arise
- Searching for requested documents and mailing them out to customers / clients
- Organize a variety and large quantities of incoming mail, new business, claims mail, general response mail, street mail, payment due notices
- Responding to inbound inquiries related to insurance products
- Developing expert-level knowledge of services to assist customers with their inquiries
- Troubleshooting customer complaints and finding solutions to their problems.
- Documenting customer interactions and escalating issues appropriately.
- Adhering to quality standards, procedures, and deadlines.
Qualifications and Experience
- Comfortable in a clerical, data entry role that also involves Customer Service duties
- Bilingual (French and English, must be 100% fluent in both languages)
- Interest in obtaining LLQP
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