Client Specialist

What We Offer :

• Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
• Incentive Opportunities
• Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.
• Other Perks : Referral Incentive Program, discounts on travel, shopping, concerts and more.

What we Value WE CARE :

• We W in as a team and are dedicated to ensuring and applauding each other’s success.
• We E ncourage creativity, innovation and smart risk-taking.
• We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them.
• We A ct with integrity, transparency, candor, and respect.
• We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We E mbrace community by bringing positive change to those we live and work in.

Who You Are :

• Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
• Able to work cooperatively in a diverse work environment.
• Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
• Possess excellent written and verbal communication skills.
• Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful.
• Professional, assertive, and friendly with the ability to make decisions.
• Possess the technological aptitude to navigate POS / computer / iPad / handheld systems.
• Have open availability of 20 29 hours per week.
• Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

What You'll Do :

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including : Clientelling / Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Actively participate in community / store activities and events that promote the Talbots brand.
• Professionally represent the brand.

Note : This position description is intended to describe the general nature of work being performed by associates assigned to this job.

It is not intended to be inclusive of all duties and responsibilities and is subject to change.

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