Remote Bilingual Administrative Assistant Pharma

Seeking a bilingual Admin and Caseworker for a full remote role!

Are you ready to :

Provide crucial support to patients during transitions?

Utilize your healthcare background in Patient Services / Pharma?

Handle administrative tasks efficiently in a fast-paced environment?

Join us for a 2-month contract with the potential for extension and permanency!

Shift Hours : 8-4, 9-5, 10-6 or 12-8

Salary : $20 / h

Start Date : ASAP

Responsibilities include :

Assisting patients during transitions

Completing administrative tasks and data entry

Faxing / filing prescriptions

Coordinating with MDs using Conga

Managing scheduling requests

Placing drug orders

Conducting adherence calls

Sending appointment reminders

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Advantages

What's in it for YOU as a Bilingual Patient Care Specialist / Caseworker :

• Competitive hourly rate of approximately $20$ / hr
• Shifts between 8 am-8 pm Eastern, weekdays only with some opportunity to potentially choose day shift only 9 am - 5 pm EST or a later shift that runs from noon to 8 pm EST
• Temporary contract opportunity with strong potential for permanent employment (estimated contract term is 6 - 10 weeks with a potential extension of up to 16 weeks and there is potential for permanent hire within the first 1-2 months for those who are outstanding in the role)
• Gain experience and professional contacts with a leader in the pharmaceutical industry!
• Top-notch training and orientation provided
• Benefits at a discount through Randstad while on contract

Responsibilities

What YOU will be doing as a Bilingual Patient Care Specialist / Caseworker :

• Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and / or French)
• Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
• Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
• Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)
• Act as an important point of contact and liaison between patients and internal / external stakeholders and a representative of this world-class organization

Qualifications

What YOU bring to the role of Patient Care Specialist / Caseworker :

• Prior experience, education or strong interest in healthcare and pharmaceutical industry
• Fluency level bilingualism in English and French
• 1-3 years of experience in administration and customer service
• Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
• Tech-savvy able to set up a home office, solid knowledge of Microsoft programs
• Strong organization, attention to detail and prioritization skills
• Highly motivated to learn, takes initiative
• Friendly, adaptable, capable of working both independently and as part of a team

Summary

If you believe this Patient Support Specialist / Caseworker opportunity REMOTE is perfect for you, please apply directly to this posting as soon as possible so you may be considered.

Apply now and send your resume to [email protected]

Thank you for your interest!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.