Dispatcher, Fire (Part-Time)

Requisition ID : 15129

Department : Emergency & Protective Services Dept.

Service : Ottawa Fire Services

Branch : Community Standards & Communications Branch

Employment Type : Part-time Permanent positions

Work Hours : rotating shifts - 10 hour day shifts, 14 hour night shifts

Affiliation : OPFFA

Salary Information : $37.401 - $49.867 per hour (2023 rates of pay)

Location : Fire Services, Communications, 1423 Randall Avenue

Successful candidates will be required to provide availability for a minimum of 2 weekends per month and all statutory holidays.

A probationary period of 12 months will apply from the date of hire

Note : Applications / resumes received could be used to staff current and on-going requirements until December 31,2025.

City : Ottawa, ON

Job Category : Ottawa Fire Services

Application Close : 22 / 11 / 2024

JOB SUMMARY

• Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency callsfrom the public and other agencies;
• quickly analyzing information received from the caller and dispatching therequired emergency vehicles; efficiently operating console equipment, including telephone, radio, and computeraided dispatch;

following established procedures in making calm, sound decision as required in an emergencyservices environment. The dispatcher has a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE

Ontario Secondary School Diploma (grade 12) or recognized equivalency.

A minimum of four years in a customer service field, face-to-face or telephone.

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset.

CERTIFICATIONS AND LICENCES

Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated.

Current Red Cross Standard First Aid / CPR level C or AED certificates.

KNOWLEDGE

• Working knowledge of applicable occupational health and safety legislation;
• General knowledge of corporate / departmental policies and procedures related to health and safety;
• Accurate keyboarding / typing skills of a minimum of 35 wpm with 90% accuracy;
• Experience with Microsoft Office and Microsoft Windows operating system.

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone;
• Communicate effectively and professionally both orally and in writing;
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions;
• Ability to multi-task;
• Easily understands speaking voice on radio and telephone;
• Computer terminal operation and use;
• Ability to interface with data and equipment;
• Good understanding of emergency equipment and of fire service terminology;
• A demonstrated ability to work in a team environment;
• Ability to control stressful situations;
• Strong knowledge of City streets and general topography;
• Demonstrated ability in the area of public relations and personal relations;
• Expertise in language skills related to pronunciation and spelling of street names;
• Strong data entry, retrieval and keyboard skills.
• Good judgment, strong interpersonal and communication skills combined with excellent customer service skills;
• Ability to work in a constant high stress environment;
• Professional, polite and patient telephone and radio demeanor;
• Must be able to meet deadlines;
• Flexibility and adaptability;
• Ability to prioritize tasks / demands and carry out priorities as identified;
• Strong service attitude;
• Ability to work effectively in a team environment within a 24 / 7-shift operation;
• Punctual, reliable and dependable;
• Must be available to work shift work (rotation of days, nights, weekends & holidays).

WHAT YOU NEED TO KNOW

Language Requirement : Designated Day 1 Ready immediate requirement for language proficiency : French : oral. English : oral, reading, writing.

Candidates must meet language requirement for position upon hire.

• Police Record Check : The successful candidate will be required to complete a Security Clearance form with the Ottawa Police Service.
• Must be able to work shifts, weekends and statutory holidays.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code.

We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.