Customer Support Analyst | Perm | Hybrid

Our client, a leading enterprise software solutions provider is looking for a Customer Support Analyst, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.

This is a permanent and hybrid position.

Are you a person with excellent customer service & troubleshooting skills? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to karlee.

[email protected] & [email protected]

Advantages

Exciting opportunity for an action-oriented, customer focused individual looking for a fast-paced environment where they can make significant contributions

Work in established large enterprise solution provider

Hybrid work pattern

Responsibilities

Help clients utilize software functionality effectively

Utilize troubleshooting skills to address client issues promptly

Act as the primary support liaison between clients and the software company

Keep clients informed about issue progress and provide follow-up through written or verbal communications

Collaborate with other departments or offices to expedite resolutions as needed

Maintain a professional, service-oriented company image among clients

Assist with testing the club product.

Qualifications

Preferably has experience with accounting-based applications

5+ years of customer service experience, preferably in the software industry, is required

Must be able to multitask in a fast-paced environment and prioritize within time constraints

Essential to have a courteous and professional phone manner, demeanor, and attitude

Proven ability to meet deadlines and excellent organizational, time management, punctuality, and customer service skills

Must be able to work independently and with other team members

A good team player, but also willing to take personal responsibility for issue resolution

Strong PC and system navigation skills, especially in a Windows-based environment

Excellent verbal and written communication skills and interpersonal skills are necessary

Must be willing to work an 8.5-hour shift (with a 1-hour lunch break) that may start between 8 AM and 11 : 30 AM on a rotating basis

Having an accounting degree and / or experience is considered an asset.

Summary

Our client, a leading enterprise software solutions provider is looking for a Customer Support Analyst, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.

This is a permanent and hybrid position.

Are you a person with excellent customer service & troubleshooting skills? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to karlee.

[email protected] & [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.