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Customer service representative Jobs in Markham on

Last updated: 21 hours ago
Bilingual Customer Service Representative (Eng / Fre)

Bilingual Customer Service Representative (Eng / Fre)

BGISMarkham, ON, Canada
Full-time
Show moreLast updated: 18 days ago
Customer Service Representative (Bilingual : French / English) Remote

Customer Service Representative (Bilingual : French / English) Remote

ConcentrixCAN Markham, Client Site
CAD18 hourly
Remote
Full-time
Show moreLast updated: 30+ days ago
Insurance Customer Service Representative

Insurance Customer Service Representative

Dumitru Pitu - Desjardins Insurance AgentMarkham, Ontario, Canada
Show moreLast updated: 18 days ago
  • Promoted
Sales Representative - Customer Service Experience Required

Sales Representative - Customer Service Experience Required

American IncomeMarkham, ON
CAD70000–CAD85000 yearly
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Opusing CorporationMarkham, ON, Canada
Full-time
Show moreLast updated: 10 days ago
Customer Service Representative

Customer Service Representative

Outreach ManagementMarkham, ON, CA
Full-time
Quick Apply
Show moreLast updated: 6 days ago
Customer Service Representative (CSR)

Customer Service Representative (CSR)

CB CanadaMarkham, Ontario, Canada
CAD15 hourly
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

JobCart IncMarkham, ON, CA
CAD58000–CAD60000 yearly
Full-time
Quick Apply
Show moreLast updated: 18 days ago
Bilingual Customer Service Representative I

Bilingual Customer Service Representative I

Thermo Fisher ScientificMarkham, Ontario, Canada
CAD58000 yearly
Full-time
Show moreLast updated: 30+ days ago
Customer Service Representative (Cantonese and / or Mandarin speaking)

Customer Service Representative (Cantonese and / or Mandarin speaking)

BMOMarkham, ON
CAD33850–CAD44000 yearly
Part-time
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

AO Globe Life - Lauretta BawoMarkham, ON, CA
CAD28000–CAD44000 yearly
Full-time
Quick Apply
Show moreLast updated: 30+ days ago
Customer Service Representative (Bilingual EN / FR) , Allergan Aesthetics

Customer Service Representative (Bilingual EN / FR) , Allergan Aesthetics

Allergan AestheticsMarkham, Ontario, Canada
Full-time
Show moreLast updated: 1 day ago
Bilingual Customer Success Representative

Bilingual Customer Success Representative

Citron HygieneMarkham, ON, Canada
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Summit Employment SolutionsMarkham , ON
Full-time
Show moreLast updated: 30+ days ago
customer service representative supervisor

customer service representative supervisor

Maple Supply Chain Management IncMarkham, ON, CA
CAD31.5 hourly
Permanent
Show moreLast updated: 18 days ago
Customer Service Resource

Customer Service Resource

Computer TalkMarkham, Ontario
CAD26.82–CAD30.65 hourly
Show moreLast updated: 30+ days ago
  • New!
Customer Service & Sales Representative

Customer Service & Sales Representative

Good2Great SolutionsMarkham, ON, CA
Full-time
Quick Apply
Show moreLast updated: 21 hours ago
  • Promoted
Bilingual Customer Service Representative (Insurance)

Bilingual Customer Service Representative (Insurance)

Recrute ActionMarkham, ON, ca
CAD50000–CAD52000 yearly
Show moreLast updated: 18 days ago
  • Promoted
Customer Service Representative- Work From Home

Customer Service Representative- Work From Home

Spade RecruitingMarkham, Ontario
Quick Apply
Show moreLast updated: 30+ days ago
Customer Service Specialist

Customer Service Specialist

Axelon Services CorporationMarkham, ON
CAD21 hourly
Show moreLast updated: 30+ days ago
Bilingual Customer Service Representative (Eng / Fre)

Bilingual Customer Service Representative (Eng / Fre)

BGISMarkham, ON, Canada
18 days ago
Job type
  • Full-time
Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

SUMMARY

The Bilingual Customer Service Representative (Eng / Fre) provides customer service and front line support to clients with respect to the maintenance and operations of their buildings. Specific responsibilities include but are not limited to handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS Canada, responsible for receiving and dispatching facilities service requests for its clients – 7 / 24 / 365. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics.

The Customer Service Representative is required to provide service in English and French.

Work Hour Availability Requirements

  • Flexibility between 6am and 9pm as well as overnight between 9pm to 6am
  • May be required to work overtime​

KEY DUTIES & RESPONSIBILITIES

  • Learns client account details, the service request / work order management systems, the telephony system and Operations Centre policies, processes and operating procedures
  • Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
  • Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
  • Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
  • Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and communication of information.
  • Provides customer service support in either English and French
  • Participates in program initiatives undertaken by the Operations Centre
  • Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
  • May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
  • May be required to provide training to new Team Members.
  • Other duties as assigned.
  • KNOWLEDGE & SKILLS

  • High school completion plus a specialized technical or business course.
  • Job Related Experience : One year or less
  • Demonstrated language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills.
  • Basic understanding of the facilities / property management industry and knowledge of facility operations and maintenance, an asset.
  • Strong customer-service orientation and customer service skills.
  • Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
  • Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
  • Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.
  • Demonstrated organizational skills.
  • Ability to sustain concentration over a prolonged period of time and pay attention to details.
  • Demonstrated computer proficiency including solid keyboarding skills.
  • Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
  • Licenses and / or Professional Accreditation

  • None required.
  • At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!