Windows Product Support Manager, Deloitte Global Technology

Job Type : Permanent

Work Model : Hybrid

Reference code : 127230

Primary Location : Toronto, ON

All Available Locations : Toronto, ON; Calgary, AB; Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.

What will your typical day look like?

The Windows Product Support Manager is responsible for overseeing the development, adoption and management of Windows products within the Center of Excellence.

This role involves working closely with internal teams and key stakeholders to ensure Windows products meet business needs and align with Deloitte’s strategic goals.

This role will also work closely with various Deloitte teams to develop and execute the necessary initiatives, facilitate communication and collaboration, and support Deloitte’s member firms / geos throughout both a project lifecycle as well as business as usual activities.

Key Responsibilities :

• Stakeholder Engagement : Gather feedback from stakeholders (member firm / geos Leadership and SMEs) to improve product functionality and adapt to local needs.
• Product Development : Contribute to the development of new products and features, ensuring alignment on vision, design, and functionality with Deloitte’s stakeholders.
• Product Governance : Contribute to the development of product governance to ensure compliance with Deloitte requirements.
• Communication : Create and deliver effective communications to keep all stakeholders informed about product processes, benefits, and timelines.

Ensure that communication is clear, consistent, and aligned with product goals.

• Collaboration : Coordinate activities and foster a collaborative environment between internal teams and member firms / geos to ensure ultimate success.
• Risk Management : Identify potential risks and develop strategies with our internal teams to mitigate these risks.
• Monitoring and Evaluation : Track and evaluate the effectiveness of product delivery. Use feedback and data to drive necessary adjustments and improvements.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.

In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

As a Windows Product Support Manager, you bring :

• A bachelor’s degree in information technology, Business, or a related field.
• Proven experience in product management or a similar role.
• Robust understanding of product management processes and best practices.
• Ability to work under pressure and manage multiple tasks simultaneously.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.