IT Service Support Consultant
On behalf of our client in the Utility Sector, PROCOM is looking for an IT Service Support Consultant.
IT Service Support Consultant Job Description
Prevent recurrence of incidents by performing root cause analysis
Create tickets for identified problems and assign them to problem owners
Follow up on progress with problem owners where necessary
Analyze trends or historical data of incidents and services to ensure problems are identified and solved
Provide internal and external updates with the Incident Management team
Report problems metrics and statistics to management on a min. monthly basis
Maintain our database of known issues and incident corrective measures for service restoration and workarounds
Support knowledge base articles related to process and procedures
Determine if operations need to change to improve escalation or recovery effort
Review and record requests for change (RFCs)
Convene the change advisory board (CAB) meetings
Coordinate the building, testing, and implementation of changes
Mediate conflicts related to the change where necessary
Create and circulate the change schedule
Conduct Post Implementation Reviews (PIRs) after the implementation of changes
Maintain all change documentation (policies, procedures, templates, etc.)
Produce management reports
IT Service Support Consultant Mandatory Skills
5+ years in Information Technology
ITIL V3 Foundations Certification
The right candidate in this role must have excellent knowledge of ITIL Change, Problem and Incident Management
Ability to communicate with Technical Leads (understanding systems) and Business users (ability to translate using non-technical terms)
The individual would be a self-starter, be data driven, have strong problem-solving and data analytic skills, be result oriented and have excellent communication skills.
Previous Remedy experience
5 years Microsoft Office- emphasis on Excel, MS Visio and PowerPoint
Bachelor's degree in any one of the following areas : Business, Engineering, Computer Science
IT Service Support Consultant - Assignment Start Date
ASAP 12 months to start
IT Service Support Consultant - Assignment Location
Toronto, ON Work Hybrid
IT Service Support Consultant
On behalf of our client in the Utility Sector, PROCOM is looking for an IT Service Support Consultant. IT Service Support Consultant – Job Description. IT Service Support Consultant – Mandatory Skills. IT Service Support Consultant - Assignment Start Date. ...
Field Service IT Support Technician (Part time)
Ability to work with site clients, global Service Delivery teams and outsourced service providers to enable a seamless end user experience this may include educating clients on new products and services, tools and how to report a problem or request a service. Initiates and facilitates the discussion...
Senior SAP BW consultant specializing in Business Planning and Consolidation (BPC) application to provide in-service support for a Financial Planning and Forecasting project for a public sector client.
Senior SAP BW consultant specializing in Business Planning and Consolidation (BPC) application to provide in-service support for a Financial Planning and Forecasting project. Analyze, document and apply SAP Service Marketplace Support Portal notes in support of problem and change analysis. Design, d...
Senior IT Endpoint Analyst, Helpdesk and User Support, Information Technology, Client and People Services
We are committed to creating an accessible, barrier-free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Interprets and applies end user and organizational requirements to configure IT applications, services and de...
Int. SAP Cloud Functional Consultant (5+ years) who specializes in the Customer Service (CS) Module to support the planning for converting this module from ERP ECC 6.0 to S/4 HANA
SAP Cloud Functional Consultant (5+ years)specializing in the Customer Service (CS) Module to plan conversion of module from ERP ECC 6. SAP ERP solutions within an S/4 HANA environment and writing ABAP specifications. Initial 10 month contract, % remote. Responsibilities to Include: . ...
network support technician
Research and apply meta-data to Websites and register Websites with search engines. Respond to requests for help and information from Website visitors and Website designers. Implement network traffic and security monitoring software, and optimize server performance. Load printer with paper and forms...
Sales Support Specialist, IT Professional Services
By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom. As the Sales Support Specialist, IT Professional Services, you will be responsible for worki...
IT Support Analyst (Bilingual French and English)
The IT Support Analyst is responsible for working with the IT team to provide remote and onsite support to end-users for a variety of hardware and software applications within a fast-paced environment. This would include, but not exclude, updating user accounts, network and Internet support, end-use...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Toronto- Canada-North America
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively ...
Sales Support Specialist, IT Professional Services
By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom. As the Sales Support Specialist, IT Professional Services, you will be responsible for worki...