Job Description
Salary Range - $50,000-$60,000
As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email.
You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Additional duties will include :
- Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
- Maintain relationships with established key accounts and ensure that their requests are being met
- Use interpersonal skills to strengthen relationships with existing customers and increase market share
- Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
- Prospect and develop new customers using outbound calling campaigns
- Meet or exceed the Profit Centre’s gross profit and sales targets
- Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
- Investigate and resolve customer issues such as pricing deductions and product returns
- Expedite customer material with vendors when required
- Follow up with customers on quotes and outstanding orders
- Support the Outside Sales and Counter Teams with customer orders and issues
- Be an integral part of the team supporting all activities that occur at the Profit Centre
- Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
- Perform other tasks as requested by the Profit Centre Manager
Qualifications
- College and / or University degree
- A minimum of 1 year of experience in customer service or inside sales / contractor experience preferred
- Proficient in the use of Microsoft Office software
- Outstanding customer service and telephone skills
- Ability to prospect new customers and increase sales with existing accounts
- Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
- Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
- Ability to identify customer requirements and provide profitable solutions and close the sale
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
Preferred Skills :
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Experience using Trend and Eclipse
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.
We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you :
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
Inside Sales Account Manager
The Inside Sales Account Manager is responsible for building Univar Solutions business partnerships and growing the portfolio of existing Univar Solutions customers. While all sales calls are done over the phone, WebEx, or video chat, this is an account executive level sales role and requires a driv...
Inside Sales/Account Manager – Print Solutions
Inside Sales/Account Manager – Print Solutions. Well-known Print Manufacturer is looking for an inside sales/account manager who can provide vital customer-relations and business-development support. Must have 3 to 5 years account management/inside sales experience within print industry. Understandi...
Inside Account Manager
As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. Maintain relationships with established key accounts and ensure that their requests are being met. Act as a project manager (as needed) for large projects, which includes keepi...
Account Manager (Inside Sales)
Account Manager (Inside Sales). Title: Account Manager (Inside Sales). The Account Manager is an Inside Sales role responsible for serving customers via telephone, email, teams and occasional visits, with respect and professionalism. The Account Manager understands their role as company ambassador a...
Inside Sales Associate
We are seeking an Inside Sales Associate to join our team! You will resolve customer questions and offer solutions to drive company revenue. Increase sales and average order size by means of cross-selling, add-on sales and offering promotional sales items . Educate customer...
Outside Sales Representative
We are seeking highly motivated individuals looking to start their sales career or develop their existing sales skills and become a part of our outside sales task force. We are seeking highly motivated individuals looking to start their sales career or develop their existing sales skills and become ...
B2B Sales Executive
We are seeking multiple B2B Sales Executive to join our team! You will be responsible for acquiring and maintaining new relationships with fortune 500 companies and businesses with large advertising budgets. Please indicate in a cover letter the types of sales you have done in the past, and how much...
Senior Sales Training Manager
This is an exciting time to join Remote and make a difference in the global employment space as the Senior Sales Training Manager joining our RevOps function on the Sales Enablement team. Sales Training Manager will mentor new sales staff, craft personalized and team-based training programs, and dev...
Outside Sales Representative
Meet and exceed monthly, quarterly, and annual sales quotas. ...
Inside Sales Representative
What You'll Do: Engage with potential clients via phone, email, and virtual meetings Identify customer needs and provide tailored solutions Build and maintain strong customer relationships Collaborate with team members to achieve sales targets Participate in ongoing training and professional develop...