Traffic Controller - Fanshawe College

Description

Location : Lot 172 - Fanshawe College - Main Campus

Start Date : Sept. 4, 2024

Shift : Casual, On-call, Hours can range between Monday - Friday 7 : 00am - 5 : 00pm (Approximately : 4hours per shift)

Changes to this schedule are subject to operational requirements.

NOTE : Hours are reduced during College breaks and May through August. Shift times may vary based on the demands of the college.

The Traffic Controller performs a variety of tasks to ensure the smooth operation of the parking facility, while delivering a service that exceeds our customer / client’s expectations.

Depending on the needs of the location the Traffic Controller is responsible for greeting guests, issuing tickets, completing car counts, directing traffic, and ensuring facility cleanliness.

The Traffic Controller works closely with fellow team members, Operation Manager, and / or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities

• Ensure positive experiences for all Impark partners and clients
• Ensure work area is maintained to Impark standard.
• Will be cross trained on Foot Patrol and CSR positions, to assist when required Assist customer inquiries.
• Drive customer success by answering questions, providing directions, respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Traffic control : assist in directing traffic, including but not limited to guiding traffic at the entry and exit at the parking premises.
• Assist where required with the blocking / position barricades of areas or parking spaces as per the requirements of the property management and arrange for towing service when necessary.
• Perform vehicle counts, when required, to ensure garage does not over fill available spaces
• Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle Immediately report any accidents, incidents, or safety concerns to the manager or shift lead
• Assist in the maintenance and repair of parking equipment, as directed by the operations manager
• Assist with jacking and moving vehicles when required. Immediately report any incidents or claims to Operations Manager or Shift Lead.
• Parking stall count, ensuring parking vacancy available.
• Work effectively as a team with your Manager and Co-Workers
• Putting away signage from the street
• These are guidelines and express the minimum expectations, other duties may be assigned.

Skills, Knowledge and Expertise

• At least 18 years of age
• Previous customer service experience, preferred
• Excellent customer service and communication skills
• Ability to verbally communicate with guests

Benefits

Per Collective Agreement

The Reimagined Parking family of nationally recognized brands Impark, Lanier, Republic Parking, AmeriPark, and ParkOne is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.