Client Care Representative - Head Office Burnaby

UNLIMITED POSSIBILITIES AHEAD.

Position : Client Care Representative

Status : Full-Time

Dealership : OpenRoad Auto Group - Volkswagen Burnaby

Department : Head Office - Client Contact Centre (Outbound)

Compensation : $18-$20 per hour.

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience.

As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy :

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to : Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES :

• Handling heavy outbound and inbound phone contacts.
• Following up with customers about their experience at OpenRoad.
• Contacting customers to schedule appointments.
• Providing customers positive experiences through excellent service.
• Forward escalations to appropriate management team.
• Working in a process-driven work environment.
• Working with multiple software applications.
• Maintaining an updated customer database.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

• An interest in the automotive industry.
• Strong customer service and phone skills.
• Possess strong organizational, follow-up and paper-flow handling skills.
• Quick thinker and learner.
• Positive, flexible and process-oriented.
• Organized, Self-motivated, enthusiastic and detail-oriented.
• Professional and confident attitude.
• Fluent in Mandarin and English is ideal or preferred.
• Completed high school education, or equivalent work experience.
• Previous call center experience (an asset but not required).

The job posting will remain open until filled. External Candidates, please apply using the link provided