Intake Coordinator

Intake Coordinator Customer Contact Centre

Location : Remote-based office within Ontario, Canada

Status : Permanent full time

Schedule : The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; Rotating weekly shifts , rotating Saturdays.

8 hour daily shifts will vary throughout the week during this timeframe

The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers.

As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services.

The ability to interact with staff, patients and customers / adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role.

The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient.

Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail.

This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.

Core Responsibilities :

• Act as the initial point of contact for client companies
• Receive incoming calls from Customer and record new referrals within our client intake system
• Verify information and coordinate assessment times with our network of clinics
• Book appointments via the internal booking system
• Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.

The ideal candidate will :

• Have 2+ years of previous customer service / administrative experience
• Bilingual French Preferred
• Post-Secondary education is an asset
• Possess advanced written and verbal communication skills with a strict attention to detail.
• Possess strong interpersonal skills to maintain customer relationships with client companies and patients
• Have the ability to prioritize under pressure
• Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
• Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups : Indigenous peoples, Newcomers to Canada, and Visible minorities.

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