About the job
Responsibilities
- Provide technical support, Level 2 / 3, for DRS solutions, including CompuSafe,
- Train and educate Sales and Operations teams on DRS technical solution and support model.
- Support customer engagements, as technical SME, providing overview of DRS solution to drive business opportunities,
- Support internal branch engagement & training, as technical SME, providing overview of DRS solution to drive adoption to servicing new products in the field.
- Provide on-site customer support to resolve technical issues, including training as required,
- Engage third party suppliers, to onboard new products, including providing training and documentation,
- Collaborate with third party suppliers to resolve technical issues,
- Liaison with Global product development teams, testing innovative solutions and integration into the Canadian business model,
- Create and maintain DRS process and training documentation for Level 1 / 2 support,
- Support Service Delivery Leadership, to drive process adoption and adherence across key controls,
- Maintain communications between client and vendors, for the purpose of scheduling activity site inspections, installs, training, etc.
- Make periodic checks on the schedule to ensure vendors and activation teams are acting in accordance with requirements and timelines of the specific activity,
- Manage AAN process including generation, sign-off, ordering and tracking.
- Promote and conduct knowledge sharing of digital / e-commerce services and products to sales teams, internal and external customers.
- Deliver and execute engagement schedule and cadence with local and global IT DRS teams for regular and continual touch points for training and knowledge sharing.
Must Have Qualifications
- 2 or more years in a sales support role, sales solutions specialist / technical specialist role. In lieu of a specified education and experience requirements, a proven capability to perform the essential functions of the job as demonstrated by an equivalent combination of education, training, and / or relevant work experience may be considered
- High school diploma
- Bachelor's degree preferred.
- Excellent troubleshooting abilities
- Effective communication skills, both verbal and written
- Keen interest in technological development and advancements
- Ability to suggest process improvements
- Strong presentation skills (face to face, webinars, video) with the ability to present to small or large groups of customers and sales representatives
- Continuous Improvement
- Demonstrated ability to work in high paced and changing environments
- Travel - Canada & US - 10- 20%
Nice to Have Qualifications
Bilingual in French and English (both verbal and written)
Qualifications
Bilingual (English/French) Junior IT/VoIP Tech/Deployment Specialist
Specialist to join our team! You will work with our IT/VoIP project deployment team to deliver best in class systems to our clients across Canada and the world. Ability to prioritize and multitask. Ability to train users on phone system usage, assist users with remote deployment of desk phones. Cons...
OPEN: IT Business Systems Analyst
Foster relationships between business units and IT (Information Technology) group through interaction with line of business leaders, power users, understanding the true business needs, priorities and strategies. The successful candidate will exhibit uncompromising integrity and commitment to upholdi...
Production Printer Sales Specialist
Morris Business Solutions Production Specialists are responsible for supporting and developing sales while increasing market share of the Xerox and Kyocera’s High Volume Production Systems within our sales territory. Morris Business Solutions offers full technology solutions for businesses covering ...
RQ06214 - Business Intelligence Specialist - Senior
Experiencewith a wide range of methods tools and techniques for businessanalysis such as but not limited to business functional modelingbusiness event modeling business processmapping. Experiencewith a wide range of methods tools and techniques for businessanalysis such as but not limited to busines...
Senior IT Architect, Business Insurance
The IT Solutions Orientation and Design Department of the property and casualty sector, which is responsible for the application architecture of IT solutions (software and solutions), is currently looking for an experienced senior IT architect who has already managed a business integration project o...
general manager - financial, communications and other business services
Authorize and organize the establishment of major departments and associated senior staff positions. Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions. Work conditions and physical capabilities. Excellent writte...
business systems specialist - computer systems
Document technical requirements to ensure that products, processes and solutions meet business requirements. Design, develop and implement information systems business solutions. Confer with clients to identify requirements. Assess physical and technical security risks to data, software and hardware...
general manager - financial, communications and other business services
Authorize and organize the establishment of major departments and associated senior staff positions. Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions. Work conditions and physical capabilities. Excellent writte...
Senior Business Intelligence (BI) Specialist
Senior Business Intelligence (BI) Specialist. On behalf of our client in the Government Services Sector, PROCOM is looking for a Senior Business Intelligence (BI) Specialist. Senior Business Intelligence (BI) Specialist – Job Description. Senior Business Intelligence (BI) Specialist – Mandatory Skil...
Senior IT Systems Specialist to provide Tier 3 support and optimize system performance.
Monitor system performance, integrity and reliability, ensuring optimal functionality and minimal downtime. Senior IT Systems Specialist to provide Tier 3 support and optimize system performance. Installation, configuration, and maintenance of servers, networks and other critical IT infrastructure. ...