Virtual data entry • dollard des ormeaux qc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
We are currently seeking a Bilingual (English/French) Logistics Customer Service Representative to join our client's team in Saint-Laurent, QC.This is a great job opportunity with a fantastic Trans... Show more
Plan and organize daily operations.Establish and implement policies and procedures.Determine and establish office procedures and routines.Plan, develop and implement recruitment strategies.Schedule... Show more
Location : 2500 Pitfield Blvd, Saint Laurent, QC H4S 1Z7.Schedule: Monday- Friday de 8 :00 16 :30.Looking to start your career in the Transportation Industry?.This is an excellent opportunity to st... Show more
Nos commis à l’expédition-réception veillent à l’organisation de nos magasins afin que les commandes puissent être préparées efficacement et en toute sécurité.Ces personnes soutiennent les opératio... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles.However, we encourage candidates who may fall outside of this range to... Show more
Maverick Currencies is a proprietary trading firm that has been funding and developing traders since 1997.We provide capital, structured training, and ongoing mentorship — so you trade our mo... Show more
Heures de travail: 40 hours per week.Coordinate the flow of information within the team.Direct and control daily operations.Open and distribute mail and other materials.Plan and organize daily oper... Show more
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client b... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Nos commis à l’expédition-réception veillent à l’organisation de nos magasins afin que les commandes puissent être préparées efficacement et en toute sécurité.Ces personnes soutiennent les opératio... Show more
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Compensation: Salary starting at 22$ an hour, plus eligible benefits, in accordance with experience and internal equity.This posting is for an existing vacancy and not intended to create a talent p... Show more
Spécialiste de sûreté - Centre de données (Centre de données, Sécurité CD, Sécurité Physique).Le service d’exploitation des infrastructures est à la recherche d’un spécialiste de sûreté de centres ... Show more
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The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more
Do you see yourself working for a family-operated business that focuses on the wellbeing of their employees?.If you are looking for new challenges in a warm and dynamic environment with multiple be... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
