Tool maker • vancouver bc
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Position: Operations Lead
About RHEI:
RHEI is a creator economy company advancing the industry by helping creators, media companies and brands find success through digital content. We provide end-to-end solutions to help creators and media companies grow their audiences and revenue, while helping brands connect to hard-to-reach digital fans. Our proprietary technologies leverage generative AI, machine learning, digital signal processing and big data to power our platform and ecosystem, and we are the largest multi-vertical video publisher in the world, reaching tens of billions of monthly views and over 600 million monthly uniques.
About the role:
The Operations Lead is responsible for implementing the infrastructure that enables scalable execution across YouTube channels. This role manages people and mostly ensures that workflows, timelines, tools, quality assurance, and cross-functional coordination operate efficiently.
Operations Leads support Strategy Leads by building and owning systems that improve delivery, visibility, and operational predictability.
As RHEI is a high growth company, you should enjoy working in an entrepreneurial, high change environment. RHEI has a remote work model which offers the best work life balance.
Key Responsibilities:
1. Ops Management Frameworks
Assist with design and maintain publishing workflows
Build and refine project templates
Implement scalable task structures in PM tools
Standardize intake processes
Create launch and rollout playbooks
2. Capacity and Resource Planning
Model publishing volume and workload forecasts
Identify bandwidth risks
Support resourcing decisions
Optimize task allocation
3. Tool Governance and Adoption
Implement platform configuration (ClickUp preferred, Jira, Asana, Airtable, etc.)
Ensure documentation accuracy
Improve dashboard visibility
Drive adoption of AI-driven workflows
4. Cross-Functional Coordination
Align with Design, Editing, Partnerships, Rights
Track dependencies across teams
Escalate blockers early
Ensure timeline adherence
5. Quality Assurance Infrastructure
Own, drive, and define QA checkpoints and be the main resource associated with it
Audit workflow compliance
Reduce repeat operational errors
Improve process clarity
AI and Automation Competencies
Proficient with LLM tools (Claude preferred, ChatGPT, Gemini) for operational use cases including documentation generation, workflow drafting, and data summarization
Supporting the Program Manager with the implementation of our proprietary AI platform, Made, to the channel management workflow
Comfortable designing prompts and lightweight automations to reduce manual work
Familiar with AI features within PM platforms (ClickUp Brain, Asana Intelligence, etc.)
Understands when to apply AI versus when human judgment is required
Curious about emerging tools and willing to test, document, and roll out improvements
Key Requirements:
4+ years in operations, project management, or production coordination, ideally within media, entertainment, or digital content
Demonstrated expertise in ClickUp (preferred), Asana, Monday, or comparable PM platforms, including custom field architecture, automations, and dashboard building
Strong systems thinking with a track record of turning ambiguous processes into repeatable workflows
Experience working with YouTube, TikTok, or Snapchat content operations is a plus
Excellent written communication, with the ability to document complex processes simply
Comfortable working asynchronously across time zones and with remote teams
