Technical program manager • gatineau qc
Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance.Functional Area –Customer Success - Implementation.Role –Technical Associate -... Show more
ADGA is seeking an experienced.Technical Lead, Aerospace Developmen.Uncrewed Aircraft Systems (UAS) and related aerospace products.This role involves providing Subject Matter Expertise (SME) in the... Show more
Lead the technical design and implementation of web-based business applications and services built on Microsoft technologies.Provide hands-on technical leadership across the software development li... Show more
At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it.Every role here connects to that outcome.As a Technical Support Analy... Show more
Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC).Language Skill Levels (Read/Write/Speak):.Our student salaries generally range from $21.The work you do and the ... Show more
TalentLab is a specialized recruitment firm connecting exceptional technical talent with innovative companies across Ottawa and beyond.We’re growing our team and looking for a.This is a great oppor... Show more
The future you want is within reach.PCL Family of Companies (PCL), we build more than projects — we build opportunities, careers and communities.We invest in our people and projects, and that share... Show more
IT Support Analyst/Systems Administrator .We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients (a global ... Show more
Full-Time Program Coordinator Wanted.We know why you want to work in education, and we offer the opportunity to reach every single family who comes through our door.Program Coordinator with st... Show more
AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what’s not, and ship more winning ads across platforms like YouTube, Li... Show more
Lumenix develops hardware, software, sensor systems, and artificial intelligence solutions for healthcare and other industries across North America.Our mission is to improve safety, operational eff... Show more
Ottawa’s tech sector is growing, and so are the opportunities! If you’re exploring your next role in tech,.Led by Invest Ottawa, the city’s lead economic development agency, this initiative works a... Show more
For over forty years our companies, industry-leading manufacturers and distributors of high-quality, luxury consumer audio products, have set the standard for excellence in every product category w... Show more
Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas and inspire eac... Show more
AI training project by creating reinforcement learning environments that evaluate AI models on complex software engineering tasks using.You will design reproducible environments, deterministic veri... Show more
Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster i... Show more
At Entrust, we’re shaping the future of identity centric security solutions.From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration... Show more
Challenging, team-oriented work environment.Competitive compensation and benefits.Opportunities for growth and development.Diverse and inclusive workforce.Provide leadership to the Technical Public... Show more
CAD per year; competitive salaries will be negotiated commensurate with experience — this range is a guideline.Q-Block Computing builds quantum systems that operate in the real world.The company de... Show more
%20Pvt.%20Ltd.){kind=logo}
Job Description
Job Description :
Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
Functional Area –Customer Success - Implementation
Role –Technical Associate - Implementation
Employment Type –Permanent Job, Full Time
Client Visit –Yes
Work location –Gurgaon
Shift –Regular Day Shift
Key Responsibilities:
· Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
· End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
· Train the users functionally and technically on our various software’s aspects.
· Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
· Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
· Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
· Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
· Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
· Escalate unresolved queries to respective departments for accurate redressal.
· Knowledge on ticket management system.
Required Skills
· Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
· 2 to 5 Years experience in Software - Customer Success / Support Domain.
· Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
· Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
· Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
· Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
· Good listening and problem-solving skills
· Customer service and a customer centric attitude
Desired Personality traits
· Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
· Technically &Logically Strong
· Strong analytic, problem solving & Interpersonal Skills
· Strong work ethics and sense of commitment
· Ability to balance multiple prioriti
Requirements
Key Responsibilities: · Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool. · End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. · Train the users functionally and technically on our various software’s aspects. · Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries. · Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. · Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. · Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. · Escalate unresolved queries to respective departments for accurate redressal. · Knowledge on ticket management system.
