Public service Jobs in Gatineau, QC

Requisition ID : 20823

Department : Ottawa Public Library

Service : Branch Operations

Branch : Public Services

Employment Type : 1 Permanent Full Time Position and 1 Permanent Part Time Position

Work Hours : 28 hours per week (Ruth E. Dickinson) 24.5 hours per week (Richmond)

Affiliation : CUPE 503 Library- Public Service Job

Salary Information : $34.799 - $40.715 per hour (2026 rates of pay)

Location : Ruth E. Dickinson Branch 100 Malvern Drive Richmond Branch 6420 Perth Street

City : Ottawa ON

Job Category : Ottawa Public Library

Application Close : 16 / 02 / 2026

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible innovative library and information services throughout the City of Ottawa that meet the unique needs of diverse communities delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for the customer-centric public library activities programs and services offered by the Librarys 33 branches mobile and digital services to meet the needs in their catchment area.

You provide information reference and readers advisory services; develop implement and conduct childrens programs; provide circulation and page services in the Library and / or the community and / or mini-libraries nursing homes and other locations; and perform routine collection maintenance duties.

You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement Core Values Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Early Childhood Education or related field.

Minimum of 1 year of related experience working with childrens programs.

KNOWLEDGE

• Adult / childrens literature in a variety of formats readers advisory services trends in reading literacy and ESL collections and adult programming.
• Trends and techniques for developing effective library programming for children.
• Reference resources in print microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications intranet and internet and keyboarding procedures to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Knowledge of customer service techniques and protocols
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Librarys policies and procedures related to health and safety.

COMPETENCIES SKILLS AND ABILITIES

WHAT YOU NEED TO KNOW

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous Black and other racialized communities persons with disabilities women and non-binary persons persons of all ethnic origins religions sexual orientations classes gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process upon request. If contacted to proceed to the selection process please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at .

Required Experience :

Junior IC

Key Skills

Marketing,Public Relations,Google Docs,Organizational skills,Communication skills,Press Releases,Office Experience,Constant Contact,InfusionSoft,Social Media Management,Child Protective Services,Writing Skills

Experience : years

Vacancy : 1