Support manager • strathmore ab
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Learn more about the gig:
At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.
Universal Call Center Rep: are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.
Earn $21.50 CAD per hour¹
Assist the customers in understanding The Junkluggers service and schedule.
Work a minimum of 20 hours per week. You can work more hours if you would like to do that.²
Set your own flexible schedule between Monday-Friday: 730am-11pm EST (Peak: 9am-4pm EST) Saturday: 730am-8pm EST (Peak: 730-8pm EST) Sunday: 9am-8pm EST (Peak: 11am-3pm EST)
Handle customer interactions through various channels, including phone, email, text message and others.
Gig Responsibilities:
• Comprehensive Customer Assistance: Address a broad spectrum of customer needs, from booking an appointment to customers' general inquiries.
· Comprehensive Customer Assistance: Address a broad spectrum of customer needs, from booking an appointment to customers' general inquiries.
· Communicate directly with customers regarding current and future service requests, which includes but is not limited to scheduling, rescheduling, and canceling appointments
· Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests.
Experience & Skills Requirements:
At the Junkluggers we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.
• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating/Peak Hours stated above.²
• Strong verbal and written communicator
¹ Paid $21.50 CAD per hour. Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).
²Build your own schedule from available hours of business. You must work a minimum of 20 hours per week from Monday to Sunday (including Holidays), between 7AM and 8PM MST.
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