Shift supervisor Jobs in Etobicoke, ON

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. How you'll make an impact Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. Our focus is simple: We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organizations to ensure we get injured workers back to work and their life. Are you an experienced, talented, results-driven leader looking to mentor a team committed to delivering an exceptional customer experience? Our team is seeking a Claims Supervisor to join our leadership team at Gallagher Bassett! We are looking for an individual who is passionate about going above and beyond for clients, while leading a team to success. In the Claims Supervisor role, you will lead a team of adjusters and administrative and technical support staff. You will have the opportunity to: - Be part of a team of skilled professionals who are up for a challenge and take outstanding performance to heart - Accelerate your career development with a diverse range of experiences across jurisdictions, industries, and risks How will you affect the business? - Drive adjuster hiring and development which results in a culture of high performance and continuous improvement - Lead a claims team that delivers high quality and efficient service - Guide, mentor, and develop a team of direct reports through the development of team goals and workload balancing protocols, while encouraging and delivering strong performance - Continuously finding ways to improve teams' efficiency and quality utilizing Gallagher's technology - Communicate with clients, carriers, and brokers in a professional and proactive manner - Effectively lead multiple priorities, recognize coaching opportunities, and position team members for success About you Required: High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of all team member related functions. Preferred: Bachelor's degree preferred. Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program