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Shift leader Jobs in Kitchener, ON

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Last updated: 6 hours ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Project Leader, New Product Introduction

Sonova AGKitchener, Ontario, CA
Full-time

Project Leader NPI (New Product Introduction).Kitchener, ON, Canada – Hybrid.The Project Leader NPI is responsible for leading new product introduction projects and supporting the transfer of produ... Show more

Shift Leader

PopeyesFareview Heights, IL, US
Full-time

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results.They understand the importance of providing and engaging environment for restaurant teams and the gu... Show more

Executive Compensation Leader

DeloitteKitchener, ON
Permanent

Calgary, AB; Brossard, QC; Burlington, ON; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; ... Show more

Plant Manager – Supply Chain & Operations

AriseTalent HubKitchener, Canada
Full-time +1

At Arise Talent Hub, we proudly connect top-tier talent and service providers with our trusted clients.We are currently seeking an experienced and results-driven .Plant Manager – Supply Chain & Ope... Show more

Warehouse Associate

WestburneKitchener, ON, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Business Center Practice Leader - Environmental Services (Mining)

StantecWaterloo, ON
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more

Assistant Manager

Tim HortonsKitchener, ON
Full-time

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Show more

Casual Cook – Long Term Care

S&R Nursing Homes Ltd.Kitchener, Ontario, Canada
Part-time

At our Long Term Care homes, we pride ourselves on creating a warm and welcoming culinary atmosphere with fantastic food.This cook position offers reasonable operating hours you don't often find in... Show more

PLANT MANAGER

NPA WorldWideKitchener North, Ontario, Canada
Full-time +1

Our client was founded over 30 years ago that has become an industry leader and brand that is known worldwide.The company currently has over 300 locations throughout the world.The company leadershi... Show more

 • Promoted

Technical Leader

Teledyne Technologies IncorporatedON,Waterloo,Canada
Full-time

Teledyne DALSA is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular expandable cameras.Teledyne DALSA's products are used worldwide in machine vision, document scanni... Show more

Shift Manager

PopeyesKitchener, ON
Full-time

Popeyes Louisiana Kitchen, Inc.Popeyes and formerly named Popeyes Chicken & Biscuits and Popeyes Famous Fried Chicken & Biscuits.American multinational chain of fried chicken fast food rest... Show more

Maintenance Technician - Afternoon Shift

KenvueWaterloo, Ontario, Canada
Full-time

Kenvue is currently recruiting for a:.Maintenance Technician - Afternoon Shift.Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, A... Show more

Leader of the Corporate Account Coordinators & to the Customer Service Manager

s.t.o.p. Restaurant SupplyKitchener, ON, CA
Full-time
Quick Apply

Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry.Our primary mission is to co... Show more

Warehouse - General Labourer

CarrierWaterloo, Ontario, Canada
Full-time

Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort.With a compre... Show more

310J Trailer Mechanic

MasterTechBreslau, ON, ca
Full-time

MasterTech is on the search for 310J Trailer Technicians to join a stellar shop with great benefits and work perks.This is a great opportunity for a either a seasoned Red Seal 310J Trailer Mechanic... Show more

Technical Lead, Merchant Experience / Leader Technique, Plateforme Marchande

Paramount CommerceWaterloo, ON, CA
Remote
Full-time
Quick Apply

Based in Canada, Paramount Commerce is a fintech company focused on making payments simpler and more secure.We’ve been helping reshape online payments since the early 2000s, enabling people to pay ... Show more

Roadshow Sales Representative

Brand MomentumKitchener, Ontario, Canada
Part-time

Job Title: Roadshow Sales Representative.We are seeking 6 enthusiastic, customer-focused Sales Representative to join our team for an upcoming Costco Roadshow event.This role is all about engaging ... Show more

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Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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