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Service manager Jobs in Burlington, ON

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Service manager • burlington on

Last updated: 8 hours ago
Customer Service Manager

Customer Service Manager

ElkayBurlington, Ontario
CA$120,000.00–CA$130,000.00 yearly
Full-time
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.We’re a fast growing, publicly traded company (NYSE : ZWS), with an enduring reputation ...Show moreLast updated: 30+ days ago
Service Manager, Operations

Service Manager, Operations

Reliance Home ComfortBurlington, ON, Canada
CA$76,500.00 yearly
Burlington, ON, Canada Req #4683 August 9, 2024.Find Your Limitless with Reliance.By joining Reliance as a Service Manager, Operations, you’ll become an important team member and will be provided w...Show moreLast updated: 30+ days ago
Regional Service Manager

Regional Service Manager

Tata Consultancy ServicesOntario, CA
CA$60,000.00–CA$72,000.00 yearly
Deliver Field Services Operations Management and IMAC / Project support in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting...Show moreLast updated: 30+ days ago
food services manager

food services manager

Squires Gastro PubBurlington, ON, CA
CA$34.07 hourly
Permanent
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience : 3 years to less than 5 years. Analyze budget to boost and maintain the restau...Show moreLast updated: 30+ days ago
Service Manager

Service Manager

Alsco ExternalBurlington, ON, United States
CA$90,000.00–CA$100,000.00 yearly
Full-time
The Service Manager is responsible to meet or exceed Service department goals at a branch.The SM directly supervises District Managers and has ultimate responsibility for the success of the Service...Show moreLast updated: 8 days ago
  • Promoted
Service & Operations Manager

Service & Operations Manager

Thos. R. Birnie & SonsHamilton, ON, Canada
CA$100,000.00–CA$130,000.00 yearly
Full-time
Trusted Professionals for Over 100 Years!.Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job.Founded on principles of ...Show moreLast updated: 4 days ago
  • Promoted
Customer Service and Sales Representative

Customer Service and Sales Representative

Goldfish Swim SchoolBurlington, CA
CA$19.00–CA$20.00 hourly
Part-time
WHY JOIN GOLDFISH SWIM SCHOOL?.Making a meaningful difference in the lives of children is what drives us.Watching our swimmers gain confidence, self-esteem and life-changing skills makes every day ...Show moreLast updated: 10 days ago
manager, residential cleaning service

manager, residential cleaning service

At Your Service Cleaning & ConciergeON, CA
CA$34.07 hourly
Permanent
Experience : 1 to less than 7 months.Direct and control daily operations.Plan and organize daily operations.Establish or implement policies and procedures for staff. Plan and control budget and inven...Show moreLast updated: 30+ days ago
Service Delivery Manager

Service Delivery Manager

GardaWorldHamilton, Ontario
Permanent
Quick Apply
Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manag...Show moreLast updated: 30+ days ago
  • New!
On-Call / Casual - Security Guard - Hamilton / Burlington

On-Call / Casual - Security Guard - Hamilton / Burlington

Paladin SecurityBurlington, Ontario, Canada
CA$18.00–CA$20.30 hourly
Full-time
Paladin Security : Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse...Show moreLast updated: 8 hours ago
Customer Service Manager

Customer Service Manager

ElkayBurlington, Ontario
30+ days ago
Salary
CA$120,000.00–CA$130,000.00 yearly
Job type
  • Full-time
Job description

Customer Service Manager

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE : ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

BUSINESS UNIT

Hadrian is a worldwide supplier of quality toilet partition and locker products. Hadrian was the first manufacturer to powder coat toilet partitions and has continued to embrace new technologies and materials in order to offer architects, designers and end-users more flexibility in design. Hadrian’s wide range of toilet partition products includes; powder coated metal, stainless steel, embossed stainless steel, and solid plastic. Lockers are available in Emperor (corridor), Gladiator (athletic) and replacement front styles.

POSITION SUMMARY

The Customer Experience Manager is responsible for developing an internal team of highly productive customer support representatives who can exceed our internal / external customer expectations. The Customer Experience Manager is also required to lead the department’s process improvement efforts to achieve our Continuous Improvement (#CI) annual goals while improving our efficiency and ease of doing business.

RESPONSIBILITIES

Manage a team of 3 Supervisors, 10 CERs and 500+ distributors.

Implements and executes strategic initiatives to support process improvement.

Create, track KPI’s for department workload for monthly analytics and accountability.

Generate regular reports on customer service performance and present findings and recommendations to senior management.

Collaborate with internal departments (Finance, Operations, Planning, Sales, IT) to smooth order process and increased customer satisfaction.

Communicate product launches and process updates to team and customers.

Collaboration on improvement to quoting and ordering software.

Create a program for employee development and establish a funnel for attrition.

Maintain accurate records of customer interactions, transactions, comments, and complaints in the ERP / CRM system.

Proven experience in a customer service management role, preferably in a B2B manufacturing or construction industry.

Exceptional leadership and team management skills.

Strong communication and interpersonal skills.

Problem-solving abilities and a customer-focused mindset.

Proficiency in ERP (JDE / Oracle), CRM software and Microsoft Office Suite.

Analytical skills to interpret data and make informed decisions.

Excellent organizational and time-management skills.

EDUCATION AND EXPERIENCE REQUIREMENTS

Degree in Business Administration, Marketing, or related field (or equivalent work experience)

5+ years of customer service management experience

Experience in organizing meetings, presenting weekly and monthly updates to team.

Microsoft 365 suite of products

Ability to travel to locations in Canada and the U.S.

CORE COMPETENCIES

Customer Centric focus.

Communication

Time Management

Account Management

Construction Drawing

Project Management

  • Competitive Salary
  • Medical, Dental, Vision, LTD, AD&D, and Life Insurance
  • Competitive vacation policy
  • 12 Paid Holidays
  • Annual Bonus Eligibility
  • Educational Reimbursement
  • DCPP with eligible matching
  • THIRD PARTY AGENCY : Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.

Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.