Service delivery manager Jobs in Burlington, ON
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Service delivery manager • burlington on
Last updated: 9 hours ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 30+ days ago
Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.
All you need is a mode of transportation (bi...Show moreLast updated: 14 days ago
Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Kitchener, ON; Ottawa, ON; St.John's, NL; Vancouver, BC.
Victoria, BC.At Deloitte, we are driven to inspire and help our people,...Show moreLast updated: 30+ days ago
Reporting to the Manager of Transit Operations, provides creative leadership to staff in a multi-functional workforce engaged in delivery of services to the public and internal clients.Promotes a s...Show moreLast updated: 30+ days ago
IMMEDIATE OPENINGS FOR EXPERIENCED TECHNICIANS - .MUST HOLD VALID TECHNICIAN LICENSE TO APPLY!!!.Budds' Subaru is currently looking to hire Technicians, join the Family Business that Serv...Show moreLast updated: 30+ days ago
Be part of what makes us different.As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performan...Show moreLast updated: 29 days ago
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Troubleshoot and inspect equipment to detect faults and malfunctions.
Diagnose faults or malfunction...Show moreLast updated: 30+ days ago
If you’re looking for more, you’ve come to the right place.From the moment we opened our doors in 1981, we knew we wanted to be different.
The people who work here are special, and that’s what makes...Show moreLast updated: 29 days ago
Vous dirigerez notre équipe nationale de vente de services et contribuerez à façonner l’avenir des activités de service d’Hitachi Energy au Canada.
Dans le cadre de vos fonctions, vous guiderez les ...Show moreLast updated: 18 days ago
We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.
Become part of team AIM, a growing team with an ...Show moreLast updated: 14 days ago
American Iron & Metal (AIM).As an AIM CSM, you will lead the customer service team to deliver exceptional customer experiences.
This role is responsible for overseeing daily operations, improvin...Show moreLast updated: 13 days ago
At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and / or ye...Show moreLast updated: 30+ days ago
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show moreLast updated: 22 days ago
Responsible for on-site food production, food service, retail, and catering.Direct and coordinate frontline employee activities.
Maintain customer / client satisfaction.Adhere to forecasted ...Show moreLast updated: 9 hours ago
Be at the Heart of Hamilton’s Biggest and Most Exciting Events The Hamilton Convention Centre by Carmens is more than just a venue—it’s one of Canada’s premier full-service,...Show moreLast updated: 4 days ago
Deliver Field Services Operations Management and IMAC / Project support in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting...Show moreLast updated: 30+ days ago
Under the direction of the Manager of Talent Acquisition and Volunteer Services and in collaboration with the HR and operational teams, this position is responsible for full-cycle employee recruitm...Show moreLast updated: 1 day ago
We are looking for a service technician to join a growing team in a manufacturer in Hamilton, ON.If you have prior experience with hydraulics, custom machine building, installations, we would like ...Show moreLast updated: 30+ days ago
Serving communities across Southern Ontario.Hot job opening, fresh out of the Oven!.We are happy that you are interested in joining the Domino’s team!.
We are seeking motivated, hardworking individu...Show moreLast updated: 30+ days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
- Promoted
Delivery Driver
DoorDashSTONEY CREEK, Ontario, CAFull-time
Leadership Program Delivery Manager, Deloitte Global People
DeloitteBurlington, ONPermanent
Superintendent Service Delivery
City of HamiltonHamilton, ON, CAFull-time
Service Technician
Budds' Group of CompaniesBurlington, Ontario, CanadaFull-time
Assistant Service Manager
Farm Boy Inc.Burlington, Ontario, CanadaFull-time
diesel mechanic
Delivery XpressHamilton, ON, CAFull-time +1
Assistant Service Manager
Farm BoyBurlington, ON, CAFull-time
Directeur des ventes du service – Canada / Service Sales Manager - Canada
HITACHI ENERGY CANADA INC.Stoney Creek, Ontario, CanadaFull-time
Customer Service Manager
American Iron & MetalHamilton, ON, CAFull-time
Customer Service Manager
American Iron and MetalHamilton, Ontario, CanadaFull-time
Service Advisor
Midas HAMILTONBurlington, ON, CAFull-time
Remote Customer Service Sales
HMG CareersBurlington, OntarioRemote
Full-time
Quick Apply
- New!
Food Service Supervisor - Healthcare
Sodexo Canada LtdBurlington, Ontario, CanadaPart-time
Service Manager
Carmen's GroupHamilton, ON, CAFull-time +1
Quick Apply
Regional Service Manager
Tata Consultancy ServicesOntario, CAFull-time
Talent Acquisition Specialist (Thrive Group)
Thrive Group CanadaHamilton, OntarioFull-time
Millwright- Service Technician
Randstad CanadaHamilton, Ontario, CAFull-time +1
Quick Apply
Delivery Driver
Domino's Pizza CanadaHamilton, ONFull-time
- Blainville, QC (from $ 175,500 to $ 500,000 year)
- Burnaby, BC (from $ 102,450 to $ 443,750 year)
- Ottawa, ON (from $ 102,566 to $ 397,036 year)
- Markham, ON (from $ 142,228 to $ 208,075 year)
- Renfrew, ON (from $ 118,877 to $ 175,506 year)
- East York, ON (from $ 95,000 to $ 174,417 year)
- New-Richmond, QC (from $ 39,000 to $ 172,963 year)
- New Westminster, BC (from $ 97,600 to $ 172,963 year)
- Greater Sudbury, ON (from $ 68,300 to $ 165,639 year)
- North York, ON (from $ 95,000 to $ 161,816 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionEducation / qualifications : Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager) Core capabilities : People leadership, coaching, performance management, and change delivery KPI-led operations management and continuous improvement (Lean / Six Sigma exposure is beneficial) WFM fundamentals (forecasting, scheduling, real-time management, adherence) Quality assurance, training design, escalation / complaints management, and CX improvement Strong stakeholder management across Operations, IT, Compliance, Sales, and HR Systems / tools (varies by role) : CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools) Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Training & Development
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province / territory dependent)
Requirements
Benefits