Quality control analyst Jobs in Markham, ON

Description

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The Senior Analyst, FCRM Quality Assurance – Professional Practices is responsible for performing independent second-level reviews of Quality Assurance (QA) assessments completed by QA Analysts across FCRM QA Operations teams. The role provides effective challenge to QA outcomes, promotes consistency in the application of QA standards, and ensures alignment with established QA methodology, procedures, and regulatory expectations.

As part of the QA Professional Practices team, this role supports the overall quality, accuracy, and defensibility of QA results, contributes to continuous improvement of QA execution, and reinforces enterprise-wide QA standards within Financial Crime Risk Management.

Accountabilities

• Conduct independent second-level reviews of QA assessments performed by QA Analysts to validate accuracy, consistency, and adherence to approved QA procedures, scorecards, and review standards.
• Provide effective challenge on QA conclusions, ratings, and supporting rationale to ensure findings are evidence-based, clearly documented, and defensible.
• Identify errors, inconsistencies, or gaps in QA execution and drive timely resolution in accordance with established QA escalation protocols.
• Ensure QA results appropriately reflect procedural adherence, risk materiality, and applicable regulatory expectations.
• Promote consistent application of QA methodology and standards across FCRM QA Operations teams and workstreams.
• Identify recurring quality themes, execution gaps, or training opportunities arising from second‑level review activities and escalate insights to QA Professional Practices leadership as appropriate.
• Provide constructive feedback and targeted coaching to QA Analysts to strengthen quality, judgment, and documentation practices.
• Contribute to the maintenance and enhancement of QA procedures, templates, scorecards, desk guides, and Professional Practices documentation.
• Support QA training initiatives, calibration exercises, and quality forums, as required.
• Ensure accurate and timely documentation of second-level review outcomes in QA trackers, systems, and reporting tools.
• Support preparation of QA quality insights, trend analysis, and governance level reporting related to QA effectiveness and control health.
• Maintain effective working relationships with QA Operations, QA Professional Practices leadership, and key FCRM stakeholders.
• Act as a subject matter resource on QA standards, second-level review expectations, and best practices within FCRM QA.

Job Requirements

Education & Experience

• Undergraduate degree or equivalent experience.
• 5+ years of experience in Financial Crime, AML/ATF, Investigations, Risk Management, Quality Assurance, Quality Control, or Audit within a regulated financial services environment.
• Demonstrated experience performing independent review, quality control, second-level review, or oversight functions.
• Strong understanding of FCRM investigative processes, regulatory obligations, and control environments.

Skills & Competencies

• Strong analytical skills with high attention to detail and accuracy.
• Sound professional judgment and ability to provide constructive and effective challenge.
• Strong written communication skills, with the ability to clearly articulate findings and rationale for governance audiences.
• Ability to interpret and apply procedures, standards, and regulatory requirements consistently.
• Strong organizational skills and ability to manage multiple priorities.
• Collaborative mindset with the ability to influence outcomes without direct authority.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet