Qa specialist Jobs in Hamilton, ON
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Qa specialist • hamilton on
Last updated: 2 days ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 18 days ago
A leading engineering company in Canada is seeking a Quality Assurance Coordinator to support their Nuclear Management and Quality Management Systems.
This role requires a Bachelor's degree and a mi...Show moreLast updated: 30+ days ago
We are thrilled to announce an opening for a Payroll Administrator to join a leading widely recognized organization.This is a dynamic, long-term contract opportunity located in Mississauga, offerin...Show moreLast updated: 14 days ago
Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innov...Show moreLast updated: 2 days ago
A biotechnology company is looking for a Quality Assurance Associate II on an 18-month contract.This role involves ensuring compliance with GMP for cell and gene therapy production, conducting audi...Show moreLast updated: 12 days ago
Note : This role is based in Hamilton, Ontario and is 100% on-site.It is not a hybrid or a remote role.KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and mi...Show moreLast updated: 30+ days ago
A leading broadcast equipment manufacturer in Burlington, Canada is seeking a Production Engineer to validate broadcast and AV solutions.
The role involves testing hardware and software, collaborati...Show moreLast updated: 30+ days ago
A leading global broadcast solutions provider is seeking a Production Engineer in Burlington, Ontario.The successful candidate will validate hardware and software releases, create test plans, and w...Show moreLast updated: 10 days ago
Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innov...Show moreLast updated: 30+ days ago
A leading care provider in Hamilton, Ontario, is seeking a Clinical Coordinator to provide clinical support and guidance to nursing staff and ensure high standards of resident care.The ideal candid...Show moreLast updated: 30+ days ago
A leading global provider in Testing and Inspection is seeking a Temporary Site Administrator in Burlington, Canada.This entry-level role involves day-to-day administrative support, including docum...Show moreLast updated: 30+ days ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Show moreLast updated: 30+ days ago
A leading private label food manufacturer in Ontario is seeking a Quality Assurance Technician to ensure product safety and quality.
The role involves collecting and analyzing samples, verifying pro...Show moreLast updated: 14 days ago
A leading Canadian agriculture company is seeking a Mill Utility in Hamilton, ON.The successful candidate will execute daily sanitation tasks, assist with operations, and perform quality tests.Cand...Show moreLast updated: 24 days ago
A leading biotechnology company in Hamilton, Ontario, is seeking a Quality Assurance Associate II for an 18-month contract.
The successful candidate will manage and ensure compliance with Good Manuf...Show moreLast updated: 12 days ago
A hiring company in Hamilton is seeking Counterbalance Forklift operators with heavy equipment experience.Candidates must be able to work flexible full-time hours and operate in various weather con...Show moreLast updated: 30+ days ago
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to en...Show moreLast updated: 13 days ago
Get AI-powered advice on this job and more exclusive features.Walters Group is a family-owned steel construction company that designs, fabricates, and constructs unique and complex commercial and i...Show moreLast updated: 30+ days ago
Join a leading global GMP manufacturer in Hamilton as a Quality Assurance Associate.This role focuses on ensuring that radiopharmaceutical batches meet specifications and comply with regulatory req...Show moreLast updated: 30+ days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
QA Coordinator – NMS / QMS & Internal Auditor
Next Structural Integrity Inc.Burlington, Halton Region, CAFull-time
Payroll Specialist
Randstad CanadaBurlington, Ontario, CATemporary
Quick Apply
Healthcare QA Specialist
UPSBurlington, Halton Region, CAFull-time +1
GMP QA Associate II – Cell Therapy Compliance
OmniaBioHamilton, ON, CATemporary
QA Auditor
KF AerospaceHamilton, ON, CAFull-time
Broadcast QA & Validation Engineer
Evertz Microsystems LimitedBurlington, Halton Region, CAFull-time
Broadcast QA & Validation Engineer (ProAV)
EvertzBurlington, Halton Region, CAFull-time
QA Specialist
CB CanadaBurlington, Ontario, CanadaFull-time
Clinical Lead, Elder Care | Nursing Education & QA
AgeCareHamilton, ON, CAFull-time
Temporary Site Administrator - QA & Project Support
Applus+ CanadaBurlington, Halton Region, CAFull-time
QA Analyst
L3Harris TechnologiesHamilton, ON, CAFull-time
Food Quality & Safety QA Technician
Winland Foods, Inc.Hamilton, ON, CAFull-time
Mill Utility Operator : Food Production & QA
Parrish & Heimbecker, LimitedHamilton, ON, CAFull-time
QA Compliance Associate II — Cell Therapy GMP
OmniaBio IncHamilton, ON, CATemporary
Forklift & Front-End Loader Operator — Manufacturing QA
ABL Employment.comHamilton, ON, CAFull-time
QA Software Automator
Thermo Fisher ScientificBurlington, Ontario, CanadaFull-time
QA Manager / Welding Engineer
Walters GroupHamilton, ON, CAFull-time
Batch Release QA Associate - GMP & Regulatory
AtomVie Global Radiopharma Inc.Hamilton, ON, CAFull-time
- Calgary, AB (from $ 107,087 to $ 145,293 year)
- Victoria, BC (from $ 64,125 to $ 140,000 year)
- Oakville, ON (from $ 133,537 to $ 133,640 year)
- East York, ON (from $ 72,500 to $ 132,479 year)
- North York, ON (from $ 72,500 to $ 132,479 year)
- Old toronto, ON (from $ 88,475 to $ 131,625 year)
- Ottawa, ON (from $ 75,000 to $ 131,625 year)
- Toronto, ON (from $ 87,750 to $ 131,625 year)
- Mississauga, ON (from $ 61,469 to $ 130,813 year)
- Brant, ON (from $ 121,835 to $ 129,364 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA18 days ago
Job type
- Full-time
- Quick Apply
Job descriptionEducation / qualifications : Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager) Core capabilities : People leadership, coaching, performance management, and change delivery KPI-led operations management and continuous improvement (Lean / Six Sigma exposure is beneficial) WFM fundamentals (forecasting, scheduling, real-time management, adherence) Quality assurance, training design, escalation / complaints management, and CX improvement Strong stakeholder management across Operations, IT, Compliance, Sales, and HR Systems / tools (varies by role) : CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools) Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Training & Development
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province / territory dependent)
Requirements
Benefits