Program Jobs in Banff, AB

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.

Starting Rate: $25.50 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.30.

We are looking for someone to start as soon as possible until January 2027.

Job Duties Include:

• Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
• Share the history and culture of Canadian Rockies enthusiastically
• Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
• Selling, booking and updating guided experiences
• Be responsible for a positive, safe and memorable experience for each and every guest
• Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
• Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends

Qualifications

Your Skills & Qualifications:

• 16 hour Standard First Aid & CPR C level or greater is mandatory
• Apprentice Interpretive Guide Certification from IGA or equivalent
• Four Season Group Management Certification from IGA required
• Class 4 Drivers License and clean driving history
• Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
• Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
• Positive, outgoing and professional attitude with a passion for National Parks and Town of Banff
• Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
• Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
• Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.