Program evaluator Jobs in Waterloo, ON

This role provides the opportunity to lead program‑level management, governance, and delivery oversight for complex, cross‑functional initiatives across the Manulife program. The successful candidate will be responsible for ensuring programs are well‑governed, risks and dependencies are actively managed, and work is delivered in a predictable, high‑quality way that advances Manulife’s mission to improve health and financial outcomes for customers. By strengthening program management discipline and delivery transparency, this role helps translate strategy into measurable business impact. The role offers broad exposure across business, technology, and vendor partners, along with meaningful influence over how work is planned, governed, and delivered as the program continues to mature.

Position Responsibilities:

• Provide program-level governance and delivery oversight for complex, cross-functional initiatives, ensuring alignment to business objectives, timelines, and quality expectations across the Behavioural Insurance portfolio.

• Establish and operate delivery governance structures, including delivery cadence, readiness checkpoints, dependency management, and decision forums to improve predictability and transparency.

• Oversee delivery performance of external vendors, ensuring commitments are met and cross-team dependencies are actively managed and resolved.

• Proactively identify, track, and manage program-level risks, assumptions, issues, and dependencies, supporting mitigation planning and clear communication to stakeholders and leadership.

• Develop and maintain structured program reporting that provides visibility into delivery status, risks, dependencies, and outcomes to support informed decision-making.

Required Qualifications:

• 7+ years of experience in program delivery, project management, product ownership, or a related role in a complex, cross‑functional environment.

• Demonstrated experience working with delivery methodologies such as Agile, waterfall, or hybrid models.

• Strong experience coordinating work across business, technology, and external partners.

• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications:

• Experience in insurance, health, wellness, or technology‑enabled programs.

• Experience supporting or operating delivery governance, risk management, or portfolio oversight processes.

• Strong communication and stakeholder management skills, including experience preparing leadership‑level updates.

• Familiarity with common delivery and tracking tools (e.g., Jira, Confluence, ServiceNow, or similar).

• Experience contributing to delivery optimization or continuous improvement initiatives.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .