Process server • london on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Eramosa, a CIMA+ Company, is a vibrant, growing consulting engineering firm with offices in Guelph, Calgary, Toronto, and London dedicated to developing long-lasting relationships with our clients ... Show more
Are you passionate about helping people? Do you enjoy solving problems and finding creative solutions?.If you answered yes to these questions, we are looking for someone like you to join a dynamic ... Show more
Techno-Functional Lead - SAP ISU.Configuring and customizing the SAP IS-U billing module, including setting up billing schemas, rates, pricing conditions, invoicing cycles, and billing document typ... Show more
Ready to CRUSH Your Sales Goals and Earn Big? 🔥 Join the Winning Team at Lifestyle – Where High Performers Thrive!.We’re not just hiring salespeople, we’re building a drea... Show more
Process Improvement Leader - Operations Location: Remote - Ontario The total target compensation (TTC) range, including salary and target bonus, is $75,319 - $124,260.This TTC range is applicable... Show more
If you're ready to roll up your sleeves and make a real difference, this could be the role for you.You'll learn the essentials of water and fire restoration, gain hands-on experience with industry ... Show more
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.More than that, we know our As... Show more
About Us Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor.A fa... Show more
Our people are the heart and soul of our business, and we are on the hunt for positive, hospitality driven, team-oriented people to become a part of our service team.With many different key respons... Show more
Successful candidate will be required to be on on-call rotation.Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology... Show more
Embark on a rewarding career with Sobeys Inc.Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franc... Show more
About We are a leading provider of energy-efficient, innovative equipment, instrumentation, and process control systems to the global mining industry.With companies in Brazil, Canada, Chile, Mexic... Show more
And more than ever, it’s our future.A future where we’re always looking forward.Always serving up new ways to meet life’s moments.A future where we keep dreaming bigger.We look for people with pass... Show more
Research and Development Manager (Bakery).Dessert Holdings is the leading premium dessert company in the world.We craft artisanal, scratch-made desserts at scale, combining culinary innovation with... Show more
Employment Type: Contract (4 months, targeting wrap-up by early November) Location: Remote — North America Rate: $90 to $100/hr Industry: Business Process Outsourcing (BPO) / Tech-Enabled Manage... Show more
About the job About David Sklar & Associates: David Sklar & Associates is a leading firm of Licensed Insolvency Trustees based in Toronto, Ontario.We specialize in providing personalized debt sol... Show more
Fox Hollow Retirement Residence.As a dietary aide/server you would be responsible for serving meals to residents in a professional and courteous manner and ensure that residents on special diets re... Show more
At Abell, we’re constantly reinventing ourselves.Good business means on-going research and development for more environment sensitive products, safer methodology, applications and different creativ... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
){kind=logo}
