Performance tester Jobs in Milton, ON

We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. The General Manager is responsible for overseeing the daily operations of all Plaza Premium Lounges at Toronto Pearson International Airport (YYZ). This role ensures that all services meet the highest standards of quality and efficiency, providing an exceptional experience for guests. The General Manager will lead a team of Managers, supervisors, staff, and contractors, and will be accountable for operational performance, compliance, financial management, and guest satisfaction. Operational Management : Develop and implement operational policies and procedures to enhance guest experience and operational efficiency. Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions as needed. Ensure compliance with all regulatory requirements and company policies, including health and safety standards. Manage and lead a team of Managers, supervisors, staff, and contractors to ensure smooth and efficient lounge operations. Provide training, coaching, and development opportunities for team members to enhance their skills and performance. Handle guest complaints and feedback in a professional and timely manner, ensuring that all issues are resolved to the guest's satisfaction. Financial Management : Manage budgets and financial performance of the lounges, including cost control, revenue generation, and financial reporting. Develop and implement strategies to optimize financial performance and achieve business objectives. Maintenance and Facilities : Ensure the lounges are in good repair and exceed guests' expectations, keeping all building assets in good condition by executing a preventive maintenance program and attending to all day-to-day requests. Manage third-party vendors while carrying out repair works or new projects. Bachelor's degree in hospitality management, business administration, or a related field. Minimum Senior Management in hotels or restaurants of 12 years. Proven experience in managing operations in a hospitality or airport environment, preferably in a lounge or similar setting. Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Financial acumen, with experience in budgeting, cost control, and financial reporting. Proficiency in using computer systems and software relevant to lounge operations, such as reservation systems, POS systems, and Microsoft Office Suite. work with a reputable brand committed to ensuring a culture of Trust, Respect, Integrity, and Pride (TRIP). Ability to prioritize and multitask based on Brand Promises of Convenience, Comfort, Value, Love, and Care.