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Operations analyst • waterloo on

Last updated: 2 hours ago

Senior Process Analyst Business Process Engineering & Operations - Contract

Definity Financial Corporationwaterloo, region of waterloo, Canada
TemporaryTemporary

We are seeking a Senior Process Analyst to join the Personal Insurance Business Process Engineering & Operations Group.The ideal candidate is a business process expert with Lean Six Sigma capabilit... Show more

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Operations Coordinator

The Walter Fedy Partnershipkitchener, region of waterloo, Canada

The Operations Coordinator provides comprehensive operational and administrative support to the company’s office and project teams.This role coordinates day-to-day business processes, maintains acc... Show more

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Senior Analyst

Affirm, Inc.kitchener, on, Canada

At affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.About The Risk & An... Show more

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Financial Analyst

Héroux-Devtekkitchener, region of waterloo, Canada

Duties will include but not be limited to:.Prepares and reviews detailed product costing and variances.Performs month-end cost accounting closings.Maintains the cost accounting systems and the cost... Show more

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Payroll Administrator

CarePartnersKitchener, ON
CA$52,000.00–CA$65,000.00 yearlyCA$52,000.00–CA$65,000.00 yearly
Full-timeFull-time

We are currently looking for someone to join our team in the role of.This is a full-time role, based out of our.As a Payroll Administrator you will be working with a supportive team of payroll admi... Show more

 • Promoted

Commercial Analyst

Csestoragekitchener, region of waterloo, Canada

Ready to Make a Real Impact? Join e-STORAGE! Who We Are Welcome to e-STORAGE, a proud member of the Canadian Solar Inc.NASDAQ: CSIQ) family! We’re leading the way in designing, building, and integr... Show more

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Lab Analyst

Certified Groupkitchener, region of waterloo, Canada

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™.Our network of 30+ North American an... Show more

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Merchandise Analyst

Home Hardware Stores Limitedst. jacobs, on, Canada
Full-timeFull-time

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.Unlocking Insights and Building Growth.As a Merchandise Analyst, you... Show more

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Network Operations Analyst

Sun LifeWaterloo, Ontario

Join Enterprise Network Services as a Network Operations Analyst supporting the network and connectivity services that enable data, voice and video communications.You will help operate, maintain an... Show more

Senior Pricing Analyst / Analyste principal de la tarification

WMKitchener, ON, CA

People are the driving force behind everything we do.From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services tha... Show more

 • Promoted

Marketing Operations Analyst

D2LKitchener, Ontario, Remote – Canada, Toronto, Ontario
CA$90,000.00–CA$100,000.00 yearlyCA$90,000.00–CA$100,000.00 yearly
RemoteRemote
Full-timeFull-time

D2L is a cloud company that is modernizing education and building the Future of Work.The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at... Show more

Senior Analyst, Operations Risk & Controls

Company 1 - The Manufacturers Life Insurance CompanyCAN, Ontario, Waterloo, 500 King Street North
CA$70,500.00–CA$117,500.00 yearlyCA$70,500.00–CA$117,500.00 yearly
Full-timeFull-time

The Senior Analyst, Operations Risk & Controls provides subject matter expertise in operational risk, controls, and transformation governance across Canada Operations.The role is responsible for as... Show more

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Senior Financial Analyst

CarePartnersKitchener, ON
CA$90,000.00–CA$110,000.00 yearlyCA$90,000.00–CA$110,000.00 yearly
Full-timeFull-time

Reporting to the Controller, the Senior Financial Analyst is responsible for leading budgeting and forecasting initiatives and strategically analyzing financial data to identify trends and improve ... Show more

 • Promoted

Senior Data Analyst

CarePartnersKitchener, ON
CA$80,000.00–CA$95,000.00 yearlyCA$80,000.00–CA$95,000.00 yearly
Full-timeFull-time

We are hiring for a Senior Data Analyst to join our team!.This role will enable decision-makers to make evidence-based decisions, support growth efforts, and identify threats and opportunities thro... Show more

 • Promoted

Modern Workplace & Cloud Operations Administrator

CarePartnersWaterloo, ON, CA
CA$75,000.00–CA$95,000.00 yearlyCA$75,000.00–CA$95,000.00 yearly
Full-timeFull-time

Modern Workplace & Cloud Operations Administrator.Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual ... Show more

 • Promoted

Commercial Analyst

Canadian Solar Inc.kitchener, region of waterloo, Canada

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide.As a leading manufacturer of solar panels, inverters, and energy sto... Show more

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Payroll Analyst

Company 19 - John Hancock Life Insurance Company (U.S.A.)Waterloo, Ontario
CA$103,125.00 yearlyCA$103,125.00 yearly
Full-timeFull-time

We are seeking an experienced Payroll Analyst to support complex Canadian payroll operations for approximately 13,000 employees across all provinces and six legal entities.This role helps deliver a... Show more

Technical Operations Analyst

RideCoWaterloo, Ontario, Canada
CA$55,000.00–CA$65,000.00 yearlyCA$55,000.00–CA$65,000.00 yearly
Full-timeFull-time

This is an opportunity in the exciting and fast-growing transportation technology industry.Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-deman... Show more

Modern Workplace & Cloud Operations Administrator

CarePartnersKitchener, ON
CA$75,000.00–CA$95,000.00 yearlyCA$75,000.00–CA$95,000.00 yearly
Full-timeFull-time

Modern Workplace & Cloud Operations Administrator.Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual ... Show more

 • Promoted

Senior Data Analyst

CarePartnersWaterloo, ON, CA
CA$80,000.00–CA$95,000.00 yearlyCA$80,000.00–CA$95,000.00 yearly
Full-timeFull-time

We are hiring for a Senior Data Analyst to join our team!.This role will enable decision-makers to make evidence-based decisions, support growth efforts, and identify threats and opportunities thro... Show more

 • Promoted
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Senior Process Analyst Business Process Engineering & Operations - Contract

Senior Process Analyst Business Process Engineering & Operations - Contract

Definity Financial Corporationwaterloo, region of waterloo, Canada
6 hours ago
Job type
  • Temporary
Job description

We are seeking a Senior Process Analyst to join the Personal Insurance Business Process Engineering & Operations Group. The ideal candidate is a business process expert with Lean Six Sigma capabilities, advanced BPMN process mapping skills, change enablement expertise, and consulting experience.

This role will focus on optimizing insurance processes, enhancing operational efficiency, and ensuring standardization across underwriting, claims, policy servicing, and billing workflows. The Senior Process Analyst will collaborate with key business stakeholders to align process improvements with technology, compliance, and customer experience objectives.

Key Responsibilities

  1. Business Process Engineering & BPMN Mapping
    Lead end-to-end business process analysis and documentation using BPMN Level 5 standards.
    Map and optimize underwriting, policy servicing, claims, and billing processes for efficiency and automation.
    Collaborate with cross-functional teams to design and implement standardized, scalable business processes.
  2. Lean Six Sigma & Continuous Improvement
    Apply Lean Six Sigma methodologies to streamline operations and enhance service delivery.
    Conduct root cause analysis (RCA), process audits, and workflow assessments to identify areas for improvement.
    Define and track KPIs, process performance metrics, and operational benchmarks.
    Partner with Technology Solutions and business stakeholders to drive automation, RPA, and digital transformation initiatives.
  3. Exposure to Software Development Lifecycle
    Must have a solid understanding of IT systems, software development, and databases. This technical knowledge allows them to communicate effectively with developers and understand the constraints of different technologies.
  4. Change Enablement & Stakeholder Management
    Act as a trusted advisor to senior leadership, providing insights on process reengineering and optimization.
    Lead workshops, process discovery sessions, and training to ensure business adoption of process changes.
    Develop and maintain process documentation, playbooks, and standard operating procedures (SOPs).
    Support change management initiatives by identifying risks, dependencies, and communication strategies.
  5. Insurance Process & System Optimization
    Work with technology teams to align business processes with insurance system capabilities.
    Define business requirements for enhancements, automation, and system configurations in insurance systems.
    Provide expertise in business testing, UAT, and regression coverage to validate system changes.
    Ensure compliance with insurance regulations and corporate governance policies.

Qualifications & Experience

Required:

  1. 5+ years of experience in business process analysis, operational excellence, or process engineering in the insurance industry.
  2. Expertise in BPMN Level 5 process modeling using tools such as Visio, Lucidchart, etc.
  3. Lean Six Sigma Green Belt or Black Belt certification with proven experience in process optimization.
  4. Strong knowledge of Insurance Systems Suite, including PolicyCenter, BillingCenter, and ClaimsCenter.
  5. Experience in stakeholder engagement, change enablement, and consulting within a transformation environment.
  6. Ability to analyze complex processes, identify inefficiencies, and implement scalable solutions.

Preferred:

  1. Experience with Agile methodologies (SAFe, Scrum, Kanban) and process automation (RPA, workflow orchestration tools).
  2. Strong analytical and problem-solving skills with the ability to work in a fast-paced, cross-functional environment.
  3. Proficiency in data analysis, reporting, and business intelligence tools.

This is a 12-month contract.

Salary range: $58,100 - $106,900.

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