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Support the clinical development and education, manage inventory and equipment, and customer education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators / customers on proper use of the Medtronic product and technology.
A Day in the Life
Conducts on-site education and / or consulting.
Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
Participates in conventions, forums, and meetings to increase product awareness.
Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
Serves as a technical resource to support sales of a specific medical product or solution.
Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support
Develop and execute clinical education programs designed to enhance user competencies
Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
Provides new employee training on products, technology and materials
Assist in developing objectives, and programs for marketing and selling the Company’s products
Provides nursing and / or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians
Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
Leads efforts to place speakers on podiums at key conferences
Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
Education reporting requirements (Must document all clinical support and education)
Conduct Monthly Business Reviews with RSM & SPM Must Have : Minimum Requirements
KNOWLEDGE / EDUCATION
High School Diploma or GED
Associate degree, or;
Bachelor’s degree
A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.
JOB EXPERIENCE
Minimum 6 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;
Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor’s degree, or;
Minimum 3 years of any prior professional experience, with a bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.
Nice to Have
JOB EXPERIENCE
Background in Nursing Education would beneficial
Minimum of 5 years of experience in healthcare related Sales and / or Marketing experience
Strong knowledge of the healthcare system (National, Provincial and / or Regional level)
Medical device experience
SKILLS / COMPETENCIES
Ability to develop and present educational programs and / or workshops
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
Skill in organizing resources and establishing priorities
Knowledge of adult education and communication principles and practices
Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community
Desire to help others
Composed under stress
Strategic planning skills
Strong communication skills
Advanced knowledge and understanding of nursing and / or medical principles, methods, and procedures
Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
Ability to organize, prioritize and schedule work assignments
Working knowledge of conflict resolution and mediation principles and techniques
Must have a valid driver’s license with no restrictions. Base Salary Range : 77K - 115K