Knowledge manager Jobs in Laval, QC

Position : Operations Manager

City : Montreal (Anjou)

Job Type : Permanent

Salary : $65K-$70K

Our client, a distribution company in the medical field, is looking for an Operations Manager to oversee, coordinate, plan, and supervise activities as well as manage customer service employees within the operations department. The role is responsible for procurement, customer service, sales support, and facility operations. It ensures the timely flow of goods to and from suppliers and customers, while maintaining optimal stock levels and data accuracy in IT systems by adhering to established processes.

To apply, send your CV to [email protected].

Advantages

Salaire compétitif & possibilité de permanence

Environnement de travail stimulant au sein d'une entreprise en pleine expansion

Opportunités de développement professionnel et de formation continue.

Avantages sociaux attractifs (assurance santé, plan de retraite, etc.).

Responsibilities

Identify and manage the procurement needs of the Axis organization, including the management of direct procurement processes, the purchasing or acquiring of raw materials, resources, goods, and services for manufactured goods.

Manage procurement budgets, strategies, and payment processes in order to develop and implement cost-effective procurement strategies, including policies for purchasing raw materials, goods, and services.

Investigate inventory discrepancies to ensure alignment between physical and system stocks.

Coordinate and monitor activities with suppliers, vendors, customers, product returns / credits; ensure implementation and compliance with contract terms.

Oversee the daily operations of the customer service team to meet customer experience and profitability targets within the department.

Supervise and train customer service employees, evaluate their performance, and provide continuous coaching and development.

Continuously review and improve processes to streamline tasks, eliminate non-value-added activities, and reduce costs.

Possess strong written and verbal communication skills to generate reports, assign tasks, receive instructions, and manage supplier contracts, among other responsibilities.

Exhibit high agility and adaptability to adjust to new tasks as company or office needs evolve.

Excellent interpersonal skills to positively engage with all employees and departments.

Demonstrate understanding and adherence to all company and manufacturer policies and procedures.

Oversee and manage facility operations, including cleaning, alarm systems, inspections, and liaising with property managers.

Monitor daily, weekly, and monthly KPIs and take necessary actions in collaboration with stakeholders and your supervisor.

Collaborate with sales representatives to understand and support their needs.

Ensure timely and accurate processing of sales orders and assist in managing inventory levels.

Coordinate with production and logistics teams to meet delivery schedules.

Provide sales representatives with updated information on product availability, lead times, and any operational changes.

Assist in preparing sales forecasts and aligning operations to meet sales targets.

Resolve any operational issues that may affect sales performance and work proactively to find solutions.

Qualifications

Identify and manage the procurement needs of the Axis organization, including the management of direct procurement processes, the purchasing or acquiring of raw materials, resources, goods, and services for manufactured goods.

Manage procurement budgets, strategies, and payment processes in order to develop and implement cost-effective procurement strategies, including policies for purchasing raw materials, goods, and services.

Investigate inventory discrepancies to ensure alignment between physical and system stocks.

Coordinate and monitor activities with suppliers, vendors, customers, product returns / credits; ensure implementation and compliance with contract terms.

Oversee the daily operations of the customer service team to meet customer experience and profitability targets within the department.

Supervise and train customer service employees, evaluate their performance, and provide continuous coaching and development.

Continuously review and improve processes to streamline tasks, eliminate non-value-added activities, and reduce costs.

Possess strong written and verbal communication skills to generate reports, assign tasks, receive instructions, and manage supplier contracts, among other responsibilities.

Exhibit high agility and adaptability to adjust to new tasks as company or office needs evolve.

Excellent interpersonal skills to positively engage with all employees and departments.

Demonstrate understanding and adherence to all company and manufacturer policies and procedures.

Oversee and manage facility operations, including cleaning, alarm systems, inspections, and liaising with property managers.

Monitor daily, weekly, and monthly KPIs and take necessary actions in collaboration with stakeholders and your supervisor.

Collaborate with sales representatives to understand and support their needs.

Ensure timely and accurate processing of sales orders and assist in managing inventory levels.

Coordinate with production and logistics teams to meet delivery schedules.

Provide sales representatives with updated information on product availability, lead times, and any operational changes.

Assist in preparing sales forecasts and aligning operations to meet sales targets.

Resolve any operational issues that may affect sales performance and work proactively to find solutions.

Summary

Are you interested in this position in Montreal, or are you simply looking for a new career opportunity?

Contact me so we can discuss it!

By email : [email protected]

On LinkedIn : https : / / www.linkedin.com / in / karine-durand-bb483845 /

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.