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Junior Telephone Adjuster

Salary Range: $50,000 - $57,000 annually

Optimum Insurance is looking for a Telephone Adjuster to join our Claims team in North Bay.

Reporting to the Assistant Vice President,Claims you will play a key role in delivering exceptional customer service by managing claims from initial notification through to resolution. You will investigate losses, review policy coverage, assess claims, negotiate settlements, and ensure a positive experience for our policyholders throughout the claims process.

This role offers an excellent opportunity for individuals interested in developing their career in claims while working in a collaborative and supportive environment.

What You'll Do

• Investigate and manage claims submitted by policyholders.
• Review policy coverage and determine claim eligibility.
• Gather and analyze information required to assess and resolve claims.
• Communicate with insureds, brokers, third parties, vendors, and authorities as required.
• Negotiate and settle claims within established authority levels.
• Maintain accurate documentation and claim files.
• Provide professional, timely, and empathetic customer service throughout the claims process.
• Collaborate with team members while managing your own workload effectively.

What We're Looking For

• College diploma or university degree.
• Knowledge of the Property & Casualty insurance industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work both independently and as part of a team.
• Accurate computer and keyboarding skills with strong attention to detail.

Asset Qualifications

• Bilingualism (English and French) is an asset
• Enrollment in or completion of the CIP (Chartered Insurance Professional) designation.
• Previous claims handling or insurance experience.

Why Join Optimum?

At Optimum Group, we are proud to be a wholly owned Canadian company with international operations and a people-first culture.

We offer:

• Flexible working hours
• Hybrid work model (3 days in office)
• Centrally located offices accessible by public transit
• Competitive compensation package
• Strong commitment to work-life balance
• Employee-focused culture with high engagement
• Monthly team-building and social activities

Join a company where your expertise is valued, your growth is supported, and your contributions make a real impact.