Job description
Great people make Schneider Electric a great company. The EcoStruxure Power Advisor engineer position is a unique and exciting opportunity for individuals who are interested in using their technical expertise in electrical systems, their project management skills, their interpersonal skills and their passion for customer service to deliver an industry-changing remote service offer to improve performance and reliability of our customers' electrical systems. EcoStruxure Power Advisor is a proactive, analytics-based service, built on Schneider Electric's exclusive patented technology, which ensures that the customer's Power Management Software stays in-tune, providing accurate data they can count on. The advanced analytics engine also provides a detailed system-wide analysis identifying problematic power quality conditions that may cause equipment or reliability issues. What will you do? The Power Advisor engineer will employ their knowledge of electrical systems, power quality, data analytics and communications skills to: * Analyze customer power monitoring data using Schneider Electric's patented algorithms to assess the health of their electrical network. * Interpret data to identify performance gaps, power quality issues, and opportunities for system optimization. * Deliver detailed reports outlining system status, key findings, and tailored recommendations for corrective actions. * Lead remote consultation sessions to explain findings, help customers prioritize actions. Support customers in implementing solutions to keep their operations running smoothly. * Monitor and review corrective actions to ensure resolution of issues, providing ongoing guidance as needed. * Work closely with our direct and indirect sales force to manage customer relationships and satisfaction. * Generate and follow up on sales leads. Review contract deliverables and renewal status. * Collaborate with the Customer Success managers, supporting customer satisfaction and retention. * Provide feedback to engineering teams to support continuous improvement of our platforms and services. * Maintain accurate records and customer interactions using our CRM tool (bFS). What qualifications will make you successful? * Strong knowledge of electrical systems and power quality principles - Engineering degree in Electrical, Power Systems or Computer Science, or equivalent * Two years of experience researching and analyzing qualitative and quantitative data in a related field (Engineering, Business Operations, etc.) * Proficiency using Microsoft Office Suite applications in a work setting with strong knowledge of Word, Excel and PowerPoint * Analytical abilities with proficiency working with data. Ability to process and interpret predictive/conditioned-based analysis data. * Excellent communication and customer-facing skills. * Excellent soft skills such as people-person, team player, interpersonal skills, leadership, presentation, and collaboration. Candidate must work effectively with teams throughout the organization * Strong technical writing and oral communication skills * Customer-focused mindset * Ability to effectively manage time and remain organized across multiple activities, ability to prioritize tasks and deliverables to meet deadlines. * Must demonstrate attention to detail, ability to self-audit to ensure accuracy and establish measures of quality control over work product Preferred * Education and/or 3 years of experience in data mining, working with large data sets, and recommending innovative analytical solutions in the power and energy monitoring field * Knowledge of Power Quality and understanding of Power Quality standards * Experience working in energy management or power industry. * Understanding of digital metering systems * Experience working with customers. * Experience with CRM systems, Salesforce preferred * Project management experience * CEM, CEA certifications a plus. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
