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Junior data analyst • devon ab
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caRemote R Engineer - AI Trainer
SuperAnnotateLeduc, Alberta, CA- New!
Data-Driven Senior Ops Manager - Fulfillment & Quality
Amazon Canada Fulfillment Services, ULCNisku, Leduc County, CA- New!
Systems Analysis & Implementation Lead
JAVA Holdings Ltd.Nisku, AB, CAJunior Draftsperson Devon, Langdon
Remuda Building LtdDevon, AB, CAJourneyman Electrician : Control Panels & Systems
Johnson ControlsNisku, Leduc County, CAMPD Junior Operator
Page Mechanical Group, Inc.City of Leduc, AB, CAFleet Compliance & Data Integrity Lead
Precision Well ServicingNisku, Leduc County, CAProject Controls Analyst - Michels Canada
Michels CanadaNisku, Leduc County, CA- Promoted
Utilities Estimator
Black & McDonald LimitedLeduc, AB, CanadaTemporary Data Entry Clerk
Remote Jobs SolutionsCity of Leduc, AB, CAMining Equipment Field Technician (Red Seal HD Mechanic)
Sandvik GroupCity of Leduc, AB, CALab Technologist (Analytical Division)
Adam's PolishesNisku, Leduc County, CA- New!
Operations Finance Partner : Drive Project Performance
NDT GlobalCity of Leduc, AB, CAHelical Pile Operator & Field Lead
Helical Pile SolutionsNisku, Leduc County, CASenior Infrastructure Analyst - HYBRID
Randstad Canadaleduc, Alberta, CASenior Analyst
Superior PropaneAlberta, CanadaRemote Data Entry Clerk
FocusGroupPanelLeduc, Alberta, CanadaWorkplace Safety Lead : Data-Driven Safety Champion
AmazonNisku, Leduc County, CA- Vaughan, ON (from $ 152,899 to $ 153,338 year)
- North York, ON (from $ 53,750 to $ 152,943 year)
- East York, ON (from $ 53,750 to $ 152,943 year)
- Winnipeg, MB (from $ 67,500 to $ 150,928 year)
- Halifax, NS (from $ 90,465 to $ 148,653 year)
- Sherwood Park, AB (from $ 68,250 to $ 145,549 year)
- Calgary, AB (from $ 53,636 to $ 140,527 year)
- Montreal-Ouest, QC (from $ 52,986 to $ 138,224 year)
- Montreal, QC (from $ 52,986 to $ 138,224 year)
- Montreal-Est, QC (from $ 52,986 to $ 138,224 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes