Help desk manager Jobs in Devon, AB

Who we are

Founded in 1994, Silent-Aire is a technology-driven company that designs, engineers, and manufactures hyperscale cooling and modular data center solutions. Silent-Aire employs over 3000 people, with a total of 13 manufacturing facilities and over 1 million sq/ft of capacity in Edmonton, Alberta; Gilbert, Arizona; and Dublin, Ireland. There are sales/service centers in Seattle, Washington; Boardman, Oregon; Ashburn, Virginia; and Dublin, Ireland. Since May 2021, Silent-Aire has been a part of Johnson Controls' Data Center Solutions group. To learn more, please visit .

What you will do

You will be responsible for the strategic direction, leadership, and overall administration of plant operations overseeing staffing and production while effectively and efficiently overseeing the development and direction of the production team to drive the growth of production, revenue, and the quality of goods produced in the facility. You will also be responsible for building and maintaining relationships with suppliers, vendors, department managers and ensuring the integration of strategic plans within the plant facilities.

How you will do it

• Lead and monitor plant performance with daily reporting against goals to ensure that progress is being made and that corrective action is taken if necessary.

• Hold daily production meetings and meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.

• Responsible for appropriate shift configurations, labor allocation, and staffing levels to meet production targets of the facility with production efficiency drive to 85% or greater.

• Recruit and hire staff as well as handle terminations and performance management.

• Responsible for the plant and facility operations such as security, access control, fire prevention and protection, preventative maintenance, and janitorial services.

• Develop and implement new business strategies for creating or improving processes and procedures to improve performance.

• Promote and enforce a culture of safety and well-being for all employees.

• Accountable to work with EH&S Specialist to ensure we are OH&S compliant across all functions of the plant.

• Be compliant with all EHSIS reporting requirements 24/7/14 for the plant.

• Lead and participate in Zero Harm Culture program and initiatives.

• Manage the morale in the facility by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers by using and following our Core Values.

• Enhance and develop policies, procedures, and service systems to meet the goals of the facility.

• Direct, assist, participate and follow Lean Manufacturing principles across the plant.

• Lead and participate in Zero Defect Culture program and initiatives. DPU reduction by product and production line.

• Participate, review, and approve plans for the control of planned output, material efficiency, engineering effectiveness, human resources, and budget planning.

• Responsible for plant housekeeping and driving 5-S implementation and mindset.

• Analyze and report on the plant’s daily, monthly, and annual key performance indicators and industry trends to determine the operational activities of the company and ensure accountable to optimum performance.

• Implement strategies around improving the financial performance of the department.

• Collaborate and participate on execution of production schedule and resolve any obstacles to on time delivery.

• Monitor daily production targets and revise production plans when targets are off track to ensure the plant meets the monthly production target of units for on time delivery and financial goals.

• Ensure that all reporting employees adhere to company policies and procedures with a high level of professionalism.

• Perform all duties in accordance with Johnson Controls and Silent-Aire Limited Partnership safety program standards and Alberta Occupational Health and Safety Act, Regulations, and Code.

• Some after-hours duties are required.

• Other duties as required.

What we look for

Required:

• 5+ years’ previous management experience in a construction, engineering, or manufacturing environment with proven leadership abilities

• Journeyman Welding Certificate

• Effective leadership skills, with a strong focus on plant and business processes

• Ability to identify key issues; creatively and strategically overcome internal challenges or obstacles

• Possess a clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization

• Effective attention to detail and a high degree of accuracy

• High level of integrity, confidentiality, and accountability

• Sound analytical thinking, planning, prioritization, and execution skills

• Critical thinking skills

• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

• A sense of teamwork and community

• Experience in managing third-party service providers

• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint

• Knowledge of local and federal regulations including AOHS and Employment Standards Code

• Excellent analytical and problem-solving skills

• Strong written and verbal skills to communicate with all levels of the organization and its executive team

• Strong customer service orientation

Preferred:

• University degree or diploma in related field

• Pressure Ticket considered an asset

• Training and knowledge of Six Sigma techniques, Kaizen, and Lean Manufacturing

#LI-Onsite

HIRING SALARY RANGE: $110,000-147,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This
position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at