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Help desk manager • devon ab
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caBranch Manager
XylemNisku, Leduc County, CADesk Adjuster 2
Crawford & CompanyAB, CA- New!
Store Manager- Nisku
Sentinel StorageL053 NiskuService Manager
The Canadian Brewhouse GroupCity of Leduc, AB, CACustomer Experience Specialist – Auto Body Front Desk
YourchamberCity of Leduc, AB, CAManager
Tim HortonsDevon, AB, CanadaSite Manager
AirbusCity of Leduc, AB, CA- New!
Service Manager
The Canadian BrewhouseCity of Leduc, AB, CAMarket Research Panelist - Cashier, Warehouse Friendly
ApexFocusGroupLeduc County, AB, CanadaPool Manager
Devon, ABDevon, AB, CAtransportation manager
PUNJ DARIA TRANSPORT LTDNisku, Leduc County, CAFood Services Manager
Basha Donair & ShawarmaCity of Leduc, AB, CA- New!
Business Development Manager
DMC RecruitmentNisku, AB, CanadaAccount Manager - Automotive
EBlockNisku, Leduc County, CAOperations Manager
Amazon Canada Fulfillment Services, ULCNisku, Leduc County, CAURGENT : Nanny Wanted - Mom Of 3 Looking For A Nanny To Help Support Our Family!
CanadianNanny.caLeduc, Alberta, CanadaSales Manager
UlineCity of Leduc, AB, CARestaurant Manager
CNSCDevon, AB, CA- Guelph, ON (from $ 95,000 to $ 206,429 year)
- Port Moody, BC (from $ 135,450 to $ 204,449 year)
- Coquitlam, BC (from $ 135,450 to $ 204,449 year)
- Vancouver, BC (from $ 52,163 to $ 178,178 year)
- Winnipeg, MB (from $ 59,082 to $ 178,102 year)
- Old toronto, ON (from $ 87,500 to $ 134,318 year)
- Toronto, ON (from $ 87,500 to $ 134,318 year)
- Saint John, NB (from $ 123,107 to $ 123,196 year)
- Saint-Eustache, QC (from $ 123,107 to $ 123,196 year)
- Montreal, QC (from $ 77,274 to $ 122,032 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes