Help desk manager Jobs in Devon, AB

Brandt is currently seeking a Parts Manager for our Nisku Truck and Trailer location. The Parts manager is focused on increasing sales and resultant profits, while also enhancing competitiveness in the marketplace and maintaining dealer/customer satisfaction. This position is responsible for the management of parts operations, product support and personnel to maximize returns on investment through optimizing Parts Department processes.

Duties & Responsibilities

• Accountable for managing all aspects of parts inventory within parts system
• Optimize Parts Department processes to ensure internal and external customer satisfaction
• Grow profitable parts sales
• Coordinates a prompt, efficient, and timely flow of paperwork
• Works with the Operations & Service Managers to ensure a timely turnaround of parts needed for internal jobs
• Assists in analyzing departmental operations and storage layout and revises as needed for maximum effectiveness
• Maintain a high performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment
• Exercise disciplined expense control
• Ensure superior external and internal parts customer service through staff scheduling to cover business hours
• Work with product support and manufacturing groups to source and stock internally manufactured product parts
• Develop annual parts sales business plan and budget to include support to other Brandt branches
• Work with the Sales departments to maximize cross marketing opportunities
• Other duties as assigned

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Required Skills

• Knowledge of general parts and warehouse procedures
• Strong oral and written communication skills
• Ability to effectively lead a team to achieve required goals
• Willingness to assist other staff as appropriate and as workloads dictate
• Strong leadership ability and inventory management skills
• Analytical thinker with strong problem solving and organizational skills

Required Experience

• Previous leadership experience in a parts department preferred
• HD Journeyman Partsperson ticket considered preferred
• Warehouse management experience considered an asset
• Knowledge of general parts and warehouse procedures
• Strong oral and written communication skills
• Ability to effectively lead a team to achieve required goals
• Willingness to assist other staff as appropriate and as workloads dictate
• Strong leadership ability and inventory management skills
• Analytical thinker with strong problem solving and organizational skills