Help desk manager Jobs in Toronto, ON

Your newpany

Join a dynamic and forward-thinking organization dedicated to providing exceptional support and services to its stakeholders. Thispany values innovation, collaboration, and continuous improvement, making it an excellent place to grow your career.

Your new role

As an End User Support Specialist, you will act as Level 2 support to ensure properputer operation so that end users can aplish business tasks. You will actively resolve escalated end-user help requests within established SLAs, oversee Intune deployments, ServiceNow updates and changes, and maintain operating system imaging for devices.

• Assist in providing Level 2 support when request volumes are high.
• Act as an escalation point for advanced or difficult help requests.
• Escalate incidents with accurate documentation to suitable technician or vendor, when required.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Manage and deploy applications, policies, and updates via Microsoft Intune to ensure optimal performance and security of corporate devices.
• Administer and maintain ServiceNow by configuring workflows, managing incidents, and automating service requests for efficiency.
• Deploy and maintain OS images using Microsoft Deployment Toolkit (MDT) and Microsoft Autopilot, ensuring a streamlined process for provisioning devices.
• Administer and optimize Microsoft M365 Admin Center, managing users, licenses, security policies, Exchange, SharePoint, Teams, and other M365 services.

What you'll need to succeed

What you'll get in return