Incident manager Jobs in Saint-Hyacinthe, QC

What is the opportunity?

You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You are RBC’s ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.

What will you do?

• Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs

• Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC

• Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC

• Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks

• Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice

• Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

What do you need to succeed?

Must-have

• Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community

• Proven track record in exceptional client relationship management

• Excellent communication, time management and organizational skills

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations

• Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field

• Good knowledge of a broad array of business and personal financial products and services

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management

Additional Job Details

195 RUE PRINCIPALE:GRANBYGranbyCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-02-052026-03-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.