Guest services agent Jobs in Windsor, ON

At Waterford Hotel Group, we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

Guest Service Agent Overview :

The Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service Agents have a significant impact on the overall guest experience. Due to the visibility of this role, most guests will contact the front desk to resolve questions or concerns during their stay. The Guest Service Agent must think quickly, handle multiple situations, prioritize, and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A "can-do" attitude is essential for this role.

Responsibilities include :

• Greeting and thanking guests sincerely and warmly
• Checking in and checking out guests
• Assigning rooms and managing administrative duties
• Answering phone calls
• Posting charges to appropriate accounts
• Performing daily checklist duties
• Passing information within departments to ensure guest satisfaction
• Communicating with guests to meet their needs

Job Requirements :

If you're interested in starting your career in the hotel industry and possess the following skills, we'd love to hear from you :

Waterford Health and Wellness :

Health insurance is available starting the first of the month after hire. We value the health and wellness of you and your family. Full-time associates can enroll in medical, dental, and vision coverage. Part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. There are numerous supplemental insurance options to meet diverse needs.

We understand that life can be busy, and you deserve time to recharge. Full-time associates receive paid time off within the first 90 days of employment, and paid holidays for eligible associates. After five years of service, enjoy paid days off for your birthday and employment anniversary!

Exciting Extras :

For more information, please visit our website at waterfordhotelgroup.com

EOE / M / F / D / V

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

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