- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 1 to less than 7 months
- or equivalent experience
Work setting
Telecommunications industry
Tasks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Inte...
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users in response to identified difficult...
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