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• Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes.

• Design and implement custom applications and integrations using ServiceNow Studio and scripting tools.

• Maintain the health of the CMDB and ensure data integrity through Discovery and integrations.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Manage user roles, groups, and access controls (ACLs) to ensure secure and appropriate access.

• Monitor system performance and conduct regular maintenance, upgrades, and patching.

• Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.

• Provide technical support, troubleshoot issues, and resolve incidents related to the ServiceNow platform.

• Create and maintain documentation for configurations, processes, and procedures.

• Train our internal IT technology teams as needed and provide guidance on ServiceNow best practices

• ServiceNow instance setup and environment configuration

• ITSM, ITOM, HRSD module activation and configuration

• Role-based access control matrix and ACL implementation

• Scheduled maintenance plan (patching, upgrades, backups)

Custom Development & Integrations

• Custom applications built using ServiceNow Studio

• Scripted REST/SOAP integrations with third-party systems

• Scoped application packages with update sets

• API documentation for integrations

CMDB Health & Data Integrity

• CMDB data model validation and normalization

• Discovery configuration and credential setup

• Integration maps for asset and configuration data sources

• CMDB health dashboard and periodic audit reports

Technical Artifacts
Workflows & Automation

• Flow Designer workflows for ITSM/HRSD processes

• Business rules, client scripts, and server-side scripts

• UI policies and UI actions for enhanced user experience

• Notification templates and event triggers

Performance & Monitoring

• System performance baseline and monitoring dashboards

• Scheduled jobs and cleanup scripts

• Upgrade testing and validation checklist

• Performance tuning recommendations

Documentation & Training

• Configuration guides for each module and integration

• Standard Operating Procedures (SOPs) for platform usage

• Troubleshooting playbooks for common issues

• Change management and release documentation

What you must have:

• Minimum 3-5 years of hands-on experience with ServiceNow administration and development.

• Experience managing ServiceNow upgrades and patching cycles.

• Proficiency in JavaScript, HTML, CSS, and REST/SOAP web services.

• Experience with ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.

• Familiarity with ServiceNow Discovery, MID Servers, and integrations.

• Strong understanding of ITIL framework and service management processes.

• Experience with Agile/Scrum methodologies.

• ServiceNow Certified System Administrator (CSA)

Nice to have:

• ServiceNow Certified Application Developer

• ITIL Foundation Certification

• ServiceNow Implementation Specialist (for specific modules like ITSM, HRSD, etc.)

***Please note that proof of certification must be provided.


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.