Experience Jobs in Coquitlam, BC
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Experience • coquitlam bc
Customer Experience Representative
Ainsworth IncSurrey, Metro Vancouver Regional District, CACustomer Experience Representative
Sani Marc IncCoquitlam, Metro Vancouver Regional District, CACustomer Experience Manager
American Income LifeSurrey, Metro Vancouver Regional District, CAVIP Guest Experience Lead
Gateway Casinos and Entertainment LimitedBurnaby, Metro Vancouver Regional District, CACustomer Experience Associate
TDSurrey, Metro Vancouver Regional District, CAUser Experience Designer
Westland Insurance Group Ltd.Surrey, Metro Vancouver Regional District, CAGuest Experience Manager
Earls Kitchen + BarBurnaby, Metro Vancouver Regional District, CACustomer Experience Associate
TD BankCoquitlam, Metro Vancouver Regional District, CACustomer Experience Representative
Ainsworth Inc.Surrey, Metro Vancouver Regional District, CA- New!
Guest Experience Server
Joseph Richard GroupSurrey, Metro Vancouver Regional District, CAExperience Leader : Elevate Pet Parent Experience & Growth
PetSmart Store Support Group, Inc.Surrey, Metro Vancouver Regional District, CACustomer Experience Associate
TD SecuritiesSurrey, Metro Vancouver Regional District, CAGuest Experience Leader
McDonald's CanadaSurrey, Metro Vancouver Regional District, CASeasonal Guest Experience Specialist
Lululemon AthleticaBurnaby, Metro Vancouver Regional District, CACustomer Experience Lead-Guildford
Victoria’s Secret & Co.Surrey, Metro Vancouver Regional District, CARemote Member Experience Specialist
ProsperaSurrey, Metro Vancouver Regional District, CAGuest Experience Specialist
Gateway Casinos & EntertainmentNew Westminster, BC, CA- Promoted
Guest Experience Leader
McDonald'sSurrey, British Columbia, CanadaForklift Operator (EWP Experience)
Griff Building SuppliesNew Westminster, BC, CACustomer Experience Representative
Ainsworth IncSurrey, Metro Vancouver Regional District, CA- Full-time
Overview
Customer Experience Representative role at Ainsworth Inc (a GDI company). This posting may include multiple openings and locations. Apply if you are looking to contribute to a team that values customer service and problem solving.
Job Summary
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CERs) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Key Responsibilities
- Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
- Create and complete work order requests on all incoming calls and email requests.
- Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner.
- Monitor the SLA commitments on all work orders and escalate when the SLA is at risk or may not be achieved.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications
Availability
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Benefits
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
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