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Experience Jobs in Montreal, QC

Last updated: 11 hours ago
  • Promoted
Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
Quick Apply
Show moreLast updated: 21 days ago
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec
Quick Apply
Show moreLast updated: 22 days ago
  • Promoted
Conseiller, experience numérique

Conseiller, experience numérique

RONA inc.Boucherville, Québec, Canada
Permanent
Show moreLast updated: 1 day ago
  • Promoted
  • New!
Site Reliability Engineer

Site Reliability Engineer

Experience AI SolutionsMontreal, QC, Canada
Permanent
Show moreLast updated: 11 hours ago
  • Promoted
Coordonnateur(trice) expérience client

Coordonnateur(trice) expérience client

CanamBoucherville, Quebec, Canada
Permanent
Show moreLast updated: 25 days ago
  • Promoted
Conseiller Senior Design Expérience Employé

Conseiller Senior Design Expérience Employé

Banque NationaleMontréal, QC, CA
Show moreLast updated: 15 days ago
  • Promoted
Customer Experience Lead

Customer Experience Lead

CAEMontreal
CA$50,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
System Administrator with Cloud Experience

System Administrator with Cloud Experience

VodastraMontreal, QC, CA
CA$116,100.00 yearly
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Ambassadeur, expérience client

Ambassadeur, expérience client

Banque LaurentienneMontreal, Québec, Canada
Full-time
Show moreLast updated: 4 days ago
  • Promoted
Business Analyst ESG Experience

Business Analyst ESG Experience

Recrute ActionMontreal, Quebec, Canada
CA$90.00–CA$100.00 hourly
Show moreLast updated: 29 days ago
Customer Experience Specialist

Customer Experience Specialist

VentionMontréal, Québec, Canada
Full-time
Show moreLast updated: 7 days ago
  • Promoted
Ambassador, Customer Experience

Ambassador, Customer Experience

Laurentian BankLaval, Quebec, Canada
Full-time
Show moreLast updated: 5 days ago
Ambassadeur – Expérience client

Ambassadeur – Expérience client

Bedard RessourcesDorval, Montreal
CA$23.50 hourly
Permanent
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Administrative istant No Experience Needed

Administrative istant No Experience Needed

Aptatargets S.LU.Montreal, Quebec, Canada
CA$21.00 hourly
Show moreLast updated: 30+ days ago
Customer Experience Representative

Customer Experience Representative

IndigoMontréal, QC, CA
CA$18.43–CA$21.10 hourly
Show moreLast updated: 30+ days ago
Conseiller en expérience utilisateur

Conseiller en expérience utilisateur

TEHORAMontreal, QC, CA
Full-time
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Remote Work – No Experience

Remote Work – No Experience

OCPAMontreal, Quebec, CA
CA$45.00 hourly
Remote
Show moreLast updated: 30+ days ago
Guest Experience Leader

Guest Experience Leader

McDonald'sBROSSARD, QC, CA
Full-time
Show moreLast updated: 30+ days ago
Animateur d’expérience

Animateur d’expérience

Sony Pictures ImageworksMontréal, Quebec, Canada
CA$28.85–CA$38.46 hourly
Show moreLast updated: 30+ days ago
Agent expérience client

Agent expérience client

GFL EnvironmentalLaval, Quebec
CA$45,000.00–CA$52,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
21 days ago
Job type
  • Quick Apply
Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

  • Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
  • Monitor performance metrics and implement improvements based on customer insights.
  • Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

  • Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.
  • Troubleshoot technical issues and enhance the platform’s usability for the team.
  • Be the go-to resource for customer service team members needing platform support.

    • 3. Social Media & Online Reputation Guru :

  • Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.
  • Address feedback on review sites like Google, Yelp, and Trustpilot
  • Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

    • 4. Content Creator Extraordinaire :

  • Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.
  • Keep all content updated to reflect current policies, offerings, and trends.

    • 5. Data-Driven Innovator :

  • Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.
  • Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

    • 6. Collaborative Team Player :

  • Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.
  • Act as the voice of the customer, sharing feedback to drive service improvements.

    • Qualifications

    What We’re Looking For :

    Education :

  • Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

    • Experience :

  • 2-4 years in customer service, digital communication, or e-commerce support roles.
  • Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

    • Skills :

  • Strong written communication with impeccable attention to detail in both English and French.
  • Familiarity with social media management tools like Hootsuite or Sprinklr.
  • Analytical mindset with the ability to interpret data and recommend solutions.

    • Key Attributes :

  • Customer-focused, proactive, and always ready to solve problems.
  • Resourceful, adaptable and eager to embrace new tools and technologies autonomously.
  • Collaborative spirit with a drive to work across teams and achieve shared goals.

    • Additional Information

    Why Join Us?

  • Be part of a team that values innovation, collaboration, and exceptional customer experiences.
  • Opportunity to grow your career in a supportive and dynamic environment.
  • Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

    • If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together