Experience Offres d'emploi - Montréal, QC

About This Role

Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Are you interested to know more about our customers? As a Customer Experience Lead, you will have the opportunity to be at the fore front of executing CAE’s vision to be the training partner of choice, to build long lasting relationships with our customers. We are looking for relationships builders, brand champions and candidates ready to take on their customers needs and represent them within the organisation.

The role we are offering you :

• Develop and secure, key long term relationships with decision makers in your customer portfolio.
• Develop and drive action plans to amaze those decision makers customer experience.
• Proactively escalate to get issue resolution on behalf your customers.
• Be responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items.
• Be proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement
• Lead governance presentations to accurately identify situations and related action plans.
• Communicate with stakeholders during the management of a critical failure of a simulator (AOG).
• Adapt well to an unpredictable / high pressure environment and be able to remain focused on priorities
• General technical knowledge about flight simulator and aircraft, an asset.
• Identify business opportunities for CAE and be a Promoter for CAE.
• Actively participate in various continuous improvement activities.
• Remain the focal point for your customers in all situations

Our ideal candidate has :

CAE offers :

Be part of the Vision!

Nothing great in the world has ever been accomplished without passion! Come, share your passion

LI-CG1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at .