Exchange administrator Jobs in Montreal, QC

Job Description

The Ubisoft IT Department is looking for a System Administrator who will provide second-level support to all Ubisoft employees and partners.

As a System Adminstrator of the command center, you will be responsible for tracking incidents and following up on user requests.

This role is ideal for someone passionate about customer service, learning about new technologies and cross-team coordination. You’ll be a key player in ensuring positive and solid communication between the various IT teams, Ubisoft employees

Responsibilities

• Identify, investigate, and resolve technical issues, requests and incidents, of varying complexity;
• Coordinate with our internal teams and facilitate high-priority incident resolution by engaging a variety of support teams;
• Escalate support requests to administrators based on priorities and support requirements;
• Inform customers on the status of their requests and follow other operational standards according to the Service Level Objectives (SLO);
• Provide prompt and courteous responses to internal customer contacts (phone calls, emails, internal messaging systems);
• Ensure a high level of service and follow up with internal customers to ensure their satisfaction;

Qualifications

Additional Information

Why Join Us?

You’ll be part of a team that values innovation, autonomy, and impact. Your work will directly shape the reliability and efficiency of Ubisoft’s global infrastructure.

Just a heads up : If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

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