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No experience Jobs in Montreal qc

Last updated: 2 days ago
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec, CA
Permanent
Show moreLast updated: 6 days ago
  • Promoted
Ambassador, Customer Experience

Ambassador, Customer Experience

Laurentian BankMontreal, Quebec, Canada
Full-time
Show moreLast updated: 13 days ago
Customer Experience Program Manager

Customer Experience Program Manager

CoveoMontreal, QC
Full-time
Show moreLast updated: 2 days ago
Spécialiste, Expérience Web

Spécialiste, Expérience Web

BRPMontreal, QC
CAD75–CAD85 hourly
Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Lead

Customer Experience Lead

CAEMontreal
CAD50000 yearly
Full-time
Show moreLast updated: 30+ days ago
Call Center Agent : No experience necessary! (Ontario)

Call Center Agent : No experience necessary! (Ontario)

Sekure MerchantsMontreal, QC H3B2E3, CAN
CAD45000–CAD50000 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Ambassadeur, expérience client

Ambassadeur, expérience client

Banque LaurentienneMontreal, Quebec, Canada
Temps plein
Show moreLast updated: 13 days ago
Ambassadeur(rice) de l'expérience client / Guest Experience Ambassador

Ambassadeur(rice) de l'expérience client / Guest Experience Ambassador

Four Seasons Hotels and ResortsMontreal
CAD28.9 hourly
Full-time
Show moreLast updated: 30+ days ago
•Business Analyst (ESG Experience)

•Business Analyst (ESG Experience)

Recrute ActionMontréal, QC, ca
CAD90–CAD100 hourly
Full-time
Quick Apply
Show moreLast updated: 14 days ago
  • Promoted
Administrative istant No Experience Needed

Administrative istant No Experience Needed

Aptatargets S.LU.Montreal, Quebec, Canada
CAD21 hourly
Full-time + 1
Show moreLast updated: 30+ days ago
Employee Experience Advisor

Employee Experience Advisor

WSPMontreal, QC
Full-time
Show moreLast updated: 2 days ago
Customer Experience Representative

Customer Experience Representative

IndigoMontréal, QC, CA
CAD18.43–CAD21.1 hourly
Part-time
Show moreLast updated: 30+ days ago
  • Promoted
Remote Work – No Experience

Remote Work – No Experience

OCPAMontreal, Quebec, CA
CAD45 hourly
Remote
Show moreLast updated: 30+ days ago
Remote Market Research Panel - Call Center Agent Welcome - No Experience

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupMontreal, Quebec, Canada
CAD850 weekly
Remote
Show moreLast updated: 20 days ago
Animateur d’expérience

Animateur d’expérience

Sony Pictures ImageworksMontréal, Quebec, Canada
CAD28.85–CAD38.46 hourly
Show moreLast updated: 30+ days ago
Conseiller en expérience utilisateur

Conseiller en expérience utilisateur

TEHORAMontreal, QC, CA
Full-time
Quick Apply
Show moreLast updated: 20 days ago
Guest Experience Leader

Guest Experience Leader

McDonald'sMontreal, Quebec, Canada
Full-time
Show moreLast updated: 30+ days ago
CS Experience Designer

CS Experience Designer

AutodeskMontreal, QC, CAN
CAD85000–CAD95000 yearly
Full-time
Show moreLast updated: 30+ days ago
Gestionnaire Expérience de Marque

Gestionnaire Expérience de Marque

VibrantMontreal
CAD160 daily
Show moreLast updated: 30+ days ago
Agent expérience client (bilingue)

Agent expérience client (bilingue)

CB CanadaMontreal, Quebec, Canada
CAD20.5 hourly
Show moreLast updated: 30+ days ago
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec, CA
6 days ago
Job type
  • Permanent
Job description

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally.

As a Customer Experience Manager, you will be in a key leadership role responsible for managing the Facilitator team. You will ensure the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the facilitation of passengers, addressing customer concerns, and collaborating with internal and external stakeholders to enhance customer satisfaction and experience.

Customer Experience Manager Job Responsibilities :

  • Provide leadership, guidance, and support to the Facilitator team.
  • Establish performance expectations, track progress, and offer continuous coaching and feedback.
  • Foster a positive and inclusive team culture that promotes teamwork, accountability, and continuous improvement.
  • Conduct regular team meetings and individual performance evaluations.
  • Monitor and improve the efficiency of passenger flow, queue management, and wait times.
  • Address and resolve customer concerns, complaints, and escalations in a timely and effective manner.
  • Act as a primary point of contact for escalations and coordination with relevant stakeholders.

Customer Experience Manager Qualifications :

  • Post-secondary education or equivalent work experience.
  • A minimum of 1-3 years of experience working in the aviation industry, or similar service
  • Fluency in French
  • Fluency in English considered an asset
  • Strong leadership and team management skills, with the ability to motivate and inspire a diverse group.
  • Excellent interpersonal and communication skills, with a customer-centric approach.
  • Ability to handle customer escalations and resolve conflicts in a professional and empathetic manner.
  • Awareness of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the Official Languages Act (OLA).
  • Knowledge of American Sign Language (ASL) or Langue des signes du Québec (LSQ) is preferred.
  • Experience working with Indigenous peoples, the LGBTQ community, and diverse populations.
  • Employment Details :

  • Employment Type : Permanent
  • Locations : Toronto, ON & Montreal, QC
  • If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!