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No experience Jobs in Montreal, QC

Last updated: 2 days ago
  • Promoted
Ambassador, Customer Experience

Ambassador, Customer Experience

Laurentian BankMontreal, Quebec, Canada
Full-time
At Laurentian Bank, we believe we can change banking for the better.Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employee...Show moreLast updated: 13 days ago
  • Promoted
Conseiller, experience numérique

Conseiller, experience numérique

RONA inc.Boucherville, Québec, Canada
Permanent
Chez RONA, nos employé(e)s cultivent leur passion chaque jour.Nos équipes sont animées par la volonté d'aider nos clients à faire de leurs projets une réalité, et engagées à faire une différence da...Show moreLast updated: 10 days ago
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec
Permanent
Quick Apply
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse te...Show moreLast updated: 30+ days ago
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Coordonnateur(trice) expérience client

Coordonnateur(trice) expérience client

CanamBoucherville, Quebec, Canada
Permanent
Opportunités d'emploiCoordonnateur(trice) expérience clientPartagerDescription du posteTa vie chez CanamChez Canam, notre mission est la poursuite d'une meilleure expérience client.Ton rôle sera es...Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Lead

Customer Experience Lead

CAEMontreal
CA$50,000.00 yearly
Full-time
Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Are you interested to know more about our customers? As a Customer Experience Lead, you will...Show moreLast updated: 30+ days ago
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Designer d’expérience utilisateur

Designer d’expérience utilisateur

freelance.caMontreal, Canada
Full-time
Localisation : Montréal, QC Mode hybride : 2 jours par semaine au bureau .Agence de talents spécialisée dans les secteurs des technologies de l’information (TI) et du marketing numérique.Notre Agen...Show moreLast updated: 2 days ago
System Administrator with Cloud Experience

System Administrator with Cloud Experience

VodastraMontreal, QC, CA
CA$116,100.00 yearly
Quick Apply
Company Overview Experienced System Administrator with Cloud Experience opportunity.Job Summary System Administrator Responsibilities and Duties : Job Skills / Necessary knowledge of : 1.Technological ...Show moreLast updated: 30+ days ago
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Technien compable - Expérience cabinet en mode hybride

Technien compable - Expérience cabinet en mode hybride

Randstad CanadaMontréal, Québec, CA
CA$80,000.00 yearly
Permanent
Quick Apply
Titre du poste : Technicien(ne) comptable.Entreprise : Cabinet comptable spécialisé dans la gestion comptable.Lieu de travail : Hybride – 2 jours en présentiel au bureau, le reste en télétravail.Ce...Show moreLast updated: 30+ days ago
Call Center Agent : No experience necessary! (Ontario)

Call Center Agent : No experience necessary! (Ontario)

Sekure MerchantsMontreal, QC H3B2E3, CAN
CA$45,000.00–CA$50,000.00 yearly
Full-time
Sekure is currently offering a signing bonus of $500!!! (Conditions apply – please read on for details).We’re looking for persuasive individuals in search of an exciting new challenge to join our g...Show moreLast updated: 30+ days ago
  • Promoted
Ambassadeur, expérience client

Ambassadeur, expérience client

Banque LaurentienneMontreal, Québec, Canada
Full-time
Agrave; la Banque Laurentienne, nous croyons que nous pouvons changer l’expérience bancaire pour le mieux.Fondée à Montréal en 1846, la Banque Laurentienne aide les familles, les entreprises et les...Show moreLast updated: 13 days ago
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In-Store Brand & Experience Specialist

In-Store Brand & Experience Specialist

Linen ChestLaval, Canada
Quick Apply
Are you passionate about creating memorable in-store experiences that embody brand identity? As an.In-Store Brand & Experience Specialist. From managing sensory branding to planning innovative e...Show moreLast updated: 25 days ago
  • Promoted
Business Analyst ESG Experience

Business Analyst ESG Experience

Recrute ActionMontreal, Quebec, Canada
CA$90.00–CA$100.00 hourly
Business Analyst (ESG Experience).Our client in the mining and metal industry is seeking three experienced Analysts for a team specializing in environmentrelated data and reporting solutions.These ...Show moreLast updated: 30+ days ago
Compositeur d’expérience

Compositeur d’expérience

Sony Pictures ImageworksMontréal, Quebec, Canada
CA$28.85–CA$38.46 hourly
Les Films Sony Imageworks est situé sur le territoire traditionnel non cédé des Premières Nations Kanien’keha : ka (Mohawk) people. Nous nous engageons à respecter les terres ancestrales et à travaill...Show moreLast updated: 30+ days ago
Ambassadeur – Expérience client

Ambassadeur – Expérience client

Bedard RessourcesDorval, Montreal
CA$23.50 hourly
Permanent
Quick Apply
Ce qui vous marque le plus des voyages que vous avez faits, ce sont les histoires racontées par tous les voyageurs rencontrés dans les transports et aires d’attente des villes à travers le monde.To...Show moreLast updated: 30+ days ago
  • Promoted
Remote Work – No Experience

Remote Work – No Experience

OCPAMontreal, Quebec, CA
CA$45.00 hourly
Remote
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
Remote Market Research Panel - Call Center Agent Welcome - No Experience

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupMontreal, Quebec, Canada
CA$850.00 weekly
Remote
Position : Remote Market Research Panel - Call Center Agent Welcome (Part Time / Full Time) - No ExperienceOur company is looking for qualified candidates to take part in paid national and local foc...Show moreLast updated: 30+ days ago
Conseiller en expérience utilisateur

Conseiller en expérience utilisateur

TEHORAMontreal, QC, CA
Full-time
Quick Apply
TEHORA est présentement à la recherche d’un(e) Conseiller en expérience utilisateur ayant d’excellentes aptitudes techniques, d’excellentes connaissances et qui souhaite mettre à profit ses compéte...Show moreLast updated: 30+ days ago
Guest Experience Leader

Guest Experience Leader

McDonald'sSaint-Constant, Quebec, Canada
Full-time
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago
Agent expérience client

Agent expérience client

GFL EnvironmentalLaval, Quebec
CA$45,000.00–CA$52,000.00 yearly
Full-time
Sherbrooke Est, Montréal H1B 1B4.Bienvenue chez Matrec, une division de GFL!.Nous sommes une entreprise dynamique, axée sur la croissance et la sécurité. GFL assure la collecte et le traitement des ...Show moreLast updated: 30+ days ago
CS Experience Designer

CS Experience Designer

AutodeskMontreal, QC, CAN
CA$85,000.00–CA$95,000.00 yearly
Full-time
Autodesk is looking for a passionate, proactive Experience Designer to intentionally design experiences that customers love – both through Customer Services and Success Motions.As a hybrid / remote e...Show moreLast updated: 30+ days ago
Ambassador, Customer Experience

Ambassador, Customer Experience

Laurentian BankMontreal, Quebec, Canada
13 days ago
Job type
  • Full-time
Job description

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

The incumbent not only greets customers in-branch and virtually (phone / branch email), but also assists them with their day-to-day transactional questions. He / she also assists them with their additional support needs for electronic or digital alternatives, with the goal of improving the overall seamless omnichannel experience by directing them to the appropriate department. This new role allows for a better transition for our customers to healthy digital habits.

The Customer Experience Ambassador ensures that we connect with our walk-in customers, meet their expectations and exceed them by providing quality and efficient customer service. He / she plays a key role in bringing customers into the advisory loop and is required to make simple sales of transactional products. He / she ensures that customers are listened to, that their questions are answered or referred to the right place, regardless of their origin or assignment. He / she is also responsible for the day-to-day compliance responsibilities of the branch from a transactional perspective.

Responsibilities

  • Greet each client warmly in person and respond to their needs
  • Answer incoming calls in the branch and direct them to the right resources, if necessary
  • Respond by e-mail to questions, requests for information and follow-ups from the branch's customers and the various departments and direct them to the right resources, if necessary
  • Identify and anticipate the customer's needs in order to take good care of them
  • Accompany the customer in the transition to electronic solutions (e.g. counter, LBCDirect, mobile application or website) or to the right advisory role
  • Promote the advisory offer and inform customers about the Bank's policies and procedures as well as the various campaigns and promotions underway
  • Position yourself as a point of contact, in collaboration with the branch teams
  • Serve the customer or introduce the customer to the appropriate resource to ensure an effective customer experience and build trust
  • Coordinate customer, consultant and manager requests - inter-branch
  • Make simple sales of transactional products when opportunities are identified
  • Ensure that customer needs are met to their satisfaction and according to established standards
  • Perform administrative tasks and provide administrative support to the various departments
  • Follow up on the Branch Responsibilities Manual, procedures and established standards for branch compliance and customer experience
  • Any other related tasks to contribute to the improvement of the customer experience, to the support of our customers in the digital transition and to the success of the branch, such as participation in various local team performance initiatives

Qualifications

Completed high school diploma

  • Relational skills focused on customer service
  • Propensity to provide prompt and efficient customer service
  • Strong work organization and priority management skills
  • Strong communication skills (in person, by phone and in writing)
  • Thoroughness and attention to detail
  • Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages .
  • What Laurentian Bank has to offer you

    The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

    Here are some of the key points of our offering :

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
  • Total compensation : Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  • Work model : We prioritize a hybrid work model based on business needs.
  • Stock purchase plan : Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off : In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. In addition, you get time off to celebrate your birthday.
  • Health and wellness : Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension : We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits : As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
  • We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

    Inclusion and Accessibility

    At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

    We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

    PIPEDA

    We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.