Desktop support • markham on
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.We are looking for a capable resource to coordinate, rangin... Show more
Direct Support Professional- Richmond Hill.Cedar Heights is looking for caring, enthusiastic, energetic, and professional individuals to work with children, adolescents and adults within our home l... Show more
Retail Support Executive (Territory-Based).We are seeking a high-performing and driven Retail Support Executive (Territory-Based) to bridge the gap between frontline sales execution and Team Leads.... Show more
Location: Toronto, ON (North Toronto, ON).Our client currently has an opening for a.The role will provide Networking and Desktop support to users in providing Lotus Notes Ver.ID administration, PC,... Show more
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.We are looking for a capable resource to coordinate, rangin... Show more
Primary responsibility will be hardware troubleshooting and workstation (desktop, laptop) PC imaging to address problems with machines that have been deployed to field units across the country.As w... Show more
Amico Corporation, a medical manufacturing company located in Richmond Hill (Hwy 7 & Leslie area), is looking for an .The successful applicant will be self-motivated and disciplined, with MCP certi... Show more
A family is looking for caregiver to support a male bed-bounded autistic patient.Schedule: 9 am to 3 pm on Tuesday, Wednesday, Thursday, and Friday; total 24 hours.Access to reliable transportation... Show more
Available to work flexible work schedules as required.Our client is seeking two IMAC Technician to assist with a Global PC & Laptop refresh project in Cold Lake, Alberta.Perform intermediate IM... Show more
Looking for a hands-on role in a fast-paced production environment? Adecco is currently hiring several.Sunday - Thursday 8:00am - 4:30pm.Food preparation such as washing, cutting of vegetables.Prep... Show more
Job Title: Junior Desktop Support.Desktop Support resource to become a part of the Desktop Support Team.Provide desktop support for users with their PC’s, laptop and BlackBerry issues.Repair/upgrad... Show more
Our client is a privately held commercial real estate company established in Toronto in 1974.They are seeking an Accounts Payable Coordinator to take ownership of hands-on accounts payable across m... Show more
A Direct Support Professional (DSP) is responsible to support individuals with developmental disabilities to live in a state of dignity, to share in all elements of living in the community and to p... Show more
This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Are you passionate about teacher de... Show more
Our client currently has an opening for a Technical Analyst (Deskside support) to work as part of a team providing Lotus Notes Ver.ID admin work, PC, Laptop and BlackBerry (BES) support to approxim... Show more
PERSONAL SUPPORT WORKER vacancy.Assisted Living – Richmond Hill.Passionate about elder care? Let’s talk.First Aid certificate required.Vehicle and valid Ontario drivers license required.Experience ... Show more
This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Are you passionate about teacher de... Show more
This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Are you passionate about teacher de... Show more
Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!.Registered Practical Nurses (RPN).Personal Support Workers (PSWs) i... Show more
About PureFacts Financial Solutions.PureFacts is the leader in the Revenue Performance Management category for wealth and asset management firms.The PureRevenue™ Platform helps organizations maximi... Show more
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Markham, Ontario, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
