Desktop engineer • surrey bc
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.We are looking for a capable resource to coordinate, rangin... Show more
Affiliation: Management & Exempt.Employment Status: Full-Time Regular.Expected Hiring Range: $102,000.Short-term Incentive Eligible: Yes.Posting End Date: Open until filled.As the province’s la... Show more
Our focus is on delivering engineered-to-order systems, including metal-enclosed, metal-clad, and arc-resistant switchgear, tailored to the unique requirements of each application.With a deep under... Show more
Develop safe engineering solutions by using initiative and judgement to perform tasks including developing designs, analyzing and resolving problems, and interpreting engineering specifications on ... Show more
We are seeking a highly skilled and experienced.This is an exciting opportunity for an individual who thrives on complex challenges, possesses a deep understanding of electrical systems, and is pas... Show more
EBC thinks outside the box and deploys all its know-how to carry out major infrastructure projects: bridges, roads, highways, tunnels, marine installations.Our ability to meet deadlines and budgets... Show more
Are you a Maintenance Engineer with adequate experience in the filed? This 12-months role with chances of extension can be a good fit for you.The E3 – Engineer is a fully qualified and accredited e... Show more
Horace Engineering Ltd is a family-owned consulting engineering firm based in Surrey, BC, providing specialized structural engineering and design services to builders across the province since 2004... Show more
MatchBox Consulting Group is currently seeking a.Design automated verification frameworks for APIs, microservices, distributed systems, and event-driven architectures and Salesforce systems.Build i... Show more
At Safe Fleet our name says it all.We make fleet vehicles – and everyone in and around them – safer.Our fleet safety platform brings together best-in-class products, ground-breaking techn... Show more
LMI is seeking a talented Senior Hardware (FPGA) engineer to join a multi-disciplinary engineering team.The successful candidate will have a proven record in developing complex FPGA code for an emb... Show more
As the Building Automation Engineer at Honeywell, your main responsibility will be to provide technical support and services to our clients.This includes diagnosing and troubleshooting equipment pr... Show more
Most engineers spend their careers optimizing existing processes.At NuWave, you'll help create them.NuWave develops industrial microwave processing systems used in advanced materials, carbon conver... Show more
Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products.Our innovative solutions are designed to make industrial communic... Show more
JRS Engineering (JRS) is an industry-leading engineering firm providing professional consulting services throughout Western Canada.Since 1997, we have remained committed to delivering best-in-class... Show more
Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere o... Show more
About Us Aplin Martin is a full-service Civil Engineering, Architecture, Planning, Environmental and Survey company, celebrating over 57 years of success in making sustainable communities a reality... Show more
Powertech Labs Inc is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialized testing, and technical expertise for a safe and sustainable global ... Show more
Senior Mechanical Engineer – Diesel Generation.Month Contract (High likelihood of renewal).Site travel within BC as required.MatchBox Consulting Group is seeking a.Senior Mechanical Engineer – Dies... Show more
At Stryker Endoscopy, our Computer Vision team develops advanced image analysis technologies that support clinical decision-making, improve visualization, reduce surgeon workload, and ultimately im... Show more
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Burnaby, British Columbia, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
