Customer service trainer Jobs in Laval, QC
Last updated: 1 day ago
Are you looking to take on a leadership role where you can drive customer service excellence and sales growth in a dynamic, collaborative environment? Do you have the skills to create raving fans w...Show moreLast updated: 3 days ago
This position offers a complete benefit package, retirement, health, life, vision and dental insurance.Successful completion of pre-employment reference check.
At ADM, we unlock the power of nature ...Show moreLast updated: 30+ days ago
Customer Service Representative.Customer Service Representative opportunity in the Montreal area.As a Customer Service Representative, you will be responsible for managing customer orders and provi...Show moreLast updated: 30+ days ago
The successful candidate will have admirable communication & time management skills and the desire to work in a fast-paced, ever-changing and hectic environment.
Can you stay calm under pressure...Show moreLast updated: 30+ days ago
Customer Service Representative.Spanish & English - Customer Service - Remote - Rapid Advancement Opportunities.As a Customer Service Representative, you will support Hispanic / Latino and Anglo smal...Show moreLast updated: 30+ days ago
CUSTOMER SERVICE AGENT JOB AT BLAINVILLE FOR BOISVERT CHEVROLET BUICK GMC CORVETTE.A retirement plan for employees.Insurance of medical and paramedical expenses.Show moreLast updated: 1 day ago
Our client is currently seeking a Customer Service Agent.This is a key position responsible for providing customer support for our E-Commerce division.
You will be responsible for ensuring to uphold...Show moreLast updated: 18 days ago
Customer Service Operations Manager (1 year Contract).Manage a service center supporting healthcare teams and treatment centers with prompt, courteous customer and patient services for company prod...Show moreLast updated: 6 days ago
Answering customer questions (owners and manufacturing workshops) in accordance with the warranty service policy.Utilizing expertise during service calls to assess issues.Travelling on-site when ne...Show moreLast updated: 30+ days ago
Direct Sales Force and other internal stakeholders, to support Allianz Trade in new business production and customer retention.
Key Responsibilities / What You Do.Assist in managing a large portfolio ...Show moreLast updated: 14 days ago
Hello ! I'm Anissa, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs ...Show moreLast updated: 16 days ago
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare corresp...Show moreLast updated: 30+ days ago
Customer Service Representative.Up to $55K (depending on experience).Are you passionate about providing outstanding customer service? Do you have experience in client service, particularly in indus...Show moreLast updated: 30+ days ago
Heures de travail : 5 to 30 hours per week.No degree, certificate or diploma.Develop all kinds of events for publicity, fundraising and information purposes.
Co-ordinate special publicity events and ...Show moreLast updated: 25 days ago
Bilingual Customer Service Representative.Our client in the insurance industry is hiring for 10 open roles to support their Retirement Services Team during peak season.
This temporary opportunity al...Show moreLast updated: 30+ days ago
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show moreLast updated: 30+ days ago
CUSTOMER SERVICE AGENT JOB AT TERREBONNE FOR GRENIER AUTOMOBILE.Show moreLast updated: 8 days ago
We are a consumer-packaged goods company located in the heart of downtown Montreal.We are seeking a Full-time Customer Service Representative to support the customer service team.Prior experience u...Show moreLast updated: 5 days ago
Join a dynamic and fast-paced environment where your contributions are valued.This role offers a blend of onsite and remote work, allowing flexibility after the initial training period.Position : Ca...Show moreLast updated: 30+ days ago
Customer Service Manager
The Agency by WorklandMontréal, Québec, CanadaPermanent
Customer Service Clerk
ADMMontrealCA$21.00 hourly
Customer Service Representative
Fuze HRVille Saint-Laurent, Quebec, CanadaCA$45,000.00–CA$50,000.00 yearly
Permanent
- Promoted
Customer Service Representative
Randstad CanadaMontréal, Quebec, CATemporary
Quick Apply
Customer Service Representative
Sekure MerchantsMontreal, QC H3B2E3, CANCA$25.00 hourly
Full-time
- Promoted
Customer Service Agent
Boisvert Chevrolet Buick GMC CorvetteBlainville, QC, CanadaCA$40,000.00 yearly
Full-time
- Promoted
Customer Service Agent
Indicateur HMontreal, QC, CanadaFull-time
- Promoted
Customer Service Operations Manager
BrunelGreater Montreal Metropolitan Area, CanadaFull-time
Customer Service Technician
Bedard RessourcesPointe-Claire, Quebec, MontrealCA$55,000.00–CA$65,000.00 yearly
Permanent
Customer Service Partner
Euler Hermes North America - MississaugaMontreal, CAFull-time +1
- Promoted
Customer Service by Project
Fed SupplyMontreal, QC, CanadaFull-time
CUSTOMER SERVICE REPRESENTATIVE
Point ZeroMontrealCA$40,000.00–CA$45,000.00 yearly
Customer Service Representative
Quantum Management ServicesSaint-LaurentCA$50,000.00–CA$55,000.00 yearly
Permanent
- Promoted
Insurance Customer Service - Bilingual
Arise Virtual SolutionsMontreal, Quebec Provide French bilingual customer support for an insurance client through the Arise® Platform.If you speak English and French, have experience providing support for insurance products and you&r...Show moreLast updated: 30+ days ago
customer service agent
Promo-StaffQC, CACA$18.00–CA$22.00 hourly
Full-time
- Promoted
Bilingual Customer Service Representative
Recrute ActionMontreal, Quebec, CanadaCA$24.00 hourly
Customer Service Representative
BMOLaval, QCCA$33,850.00–CA$44,000.00 yearly
Part-time
- Promoted
Customer Service Agent
Grenier AutomobileTerrebonne, QC, CanadaCA$20.00 hourly
Full-time
- Promoted
Customer Service Representative
SEG ProductsGreater Montreal Metropolitan Area, CanadaFull-time
Customer Service Representative
StafflinkMontreal, QCCA$48,000.00 yearly
Customer Service Manager
The Agency by WorklandMontréal, Québec, Canada3 days ago
Job type
- Permanent
Job descriptionProcess orders daily and ensure the teams orders are processed efficiently & effectively Reviewing customer orders and answering inquiries. Processing returns and exchanges. Ensuring timely order processing and maintaining customer satisfaction. Manage the back-order fill report and allocate goods accordingly Providing exceptional customer service. Work closely with other departments to address customer issues promptly, improving satisfaction and strengthening loyalty. Encourage a proactive approach within the team, fostering the use of upselling and cross-selling techniques to expand sales and diversify customer orders. Implement procedures for pricing accuracy and data management. Share the client’s goals, vision, and strategic priorities with the Customer Service team to ensure their efforts align with the company’s objectives. Identify challenges that hinder the team’s performance and collaborate with other departments to improve processes and remove obstacles. Manage the hiring, evaluation, and professional development of team members, ensuring they receive adequate training on products, systems, and sales techniques. Monitor performance metrics and ensure compliance with company policies. Build morale within the department and the company, establish strong relationships across the organization with a focus on company unity and maintain the goodwill of both current and potential customers. College or Bachelor's Degree in Administration or any other relevant field Possess eight (8) years of relevant experience, with expertise in customer service, sales operations, or related projects. 4 years of experience managing or leading a customer service or order fulfillment team in a high-volume environment. Previous experience using an order entry system. Strong understanding of order processing, inventory management, and customer service strategies. Experience in upselling and suggestive selling techniques to increase order value. Ability to analyze performance metrics and implement strategies to improve team efficiency and sales results. Proficiency in ERP system (SX Enterprise considered an asset) and CRM systems, order management platforms, and Microsoft Excel. Excellent organizational and time-management skills, with the ability to juggle multiple priorities. Strong communication skills, both written and verbal, with an ability to effectively engage with both customers and internal teams. Demonstrated ability to train, mentor, and motivate a team to achieve and exceed objectives. A problem-solver who can resolve issues quickly and effectively, while maintaining a positive customer experience. Different combinations of relevant experience and education may be considered. Previous experience in a leadership role that involved both customer service and sales functions, is ideal. In-depth knowledge of the Canadian retail, food service, and packaging product distribution markets, is an asset. Must be bilingual (English & French) A strategic thinker who can balance day-to-day operations with long-term goals. Highly customer-focused with a passion for delivering exceptional service. Strong leadership skills with the ability to inspire and develop team members. Results-oriented, with a proven ability to drive sales and operational improvements. A proactive approach to identifying opportunities for process optimization and team growth. Positive and engaging personality that fosters collaboration and teamwork across departments. Flexible and adaptable in managing a variety of tasks and challenges.
LOOKING FOR A
CUSTOMER SERVICE MANAGER
Are you looking to take on a leadership role where you can drive customer service excellence in a dynamic, collaborative environment? Do you have the skills to create raving fans with clients, inspire your team, optimize processes, and enhance customer satisfaction? If so, this is the opportunity for you!
ABOUT THE OPPORTUNITY
Workland presents this unique career opportunity to join a family-owned business and leading Canadian importer & distributor of retail, food service, and packaging products, located in the Saint-Laurent area of Montreal. Our client is currently seeking a Customer Service Manager to lead their customer service team and optimize order management processes. This position will oversee inbound and outbound sales calls, ensuring top-notch customer service while boosting order value through expert suggestive selling techniques. The main priority is to ensure all orders are processed accurately and in a timely fashion by the customer service team while working collaboratively with all applicable departments.
WHY SHOULD THIS OPPORTUNITY INTEREST YOU?
- Join a company that has successfully passed the test of time and has been around since… 1954!
- A welcoming, family-oriented, and down-to-earth workplace culture
- Competitive compensation and comprehensive benefits
- Emphasis on work-life balance
- Environmentally conscious approach at all levels
- Continuous improvement opportunities, with access to training and skills development
JOB DESCRIPTION
The Customer Service Manager will oversee the customer service team, ensuring all orders are processed efficiently and all customer interactions are handled with care. This role focuses on driving sales through excellent customer service, improving operational processes, and fostering a collaborative team environment. You will work closely with senior management to ensure alignment with company goals and enhance the overall customer experience.
YOUR TASKS AND RESPONSIBILITIES WILL BE :
Customer Service and Sales Enhancement
Accurately entering customer orders into the companies ERP system, SX Enterprise
Troubleshooting any issues with orders, and providing customer service as needed.
Team Leadership and Operational Management
THE REQUIREMENTS FOR THIS POSITION ARE :
ADDITIONAL ASSETS FOR THIS ROLE :
CHARACTERISTICS OF THE IDEAL CANDIDATE :
ABOUT WORKLAND
Workland is proud to have been mandated to assist this company in the recruitment process for this great job opportunity. Our team’s ultimate goal is to accelerate and facilitate the process of connecting talented professionals with the right organizations through an approach that promotes diversity, equity, and inclusion in the workplace.