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Customer service trainer Jobs in Laval, QC

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Customer service trainer • laval qc

Last updated: 1 day ago
  • Promoted
Customer Service Specialist

Customer Service Specialist

Approach ToursMontreal, Montreal (administrative region), CA
Full-time
Direct message the job poster from Approach Tours.We are a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Ame...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Move Way LogisticsMontreal, Montreal (administrative region), CA
Full-time
We are looking for an efficient and skilled Customer Service Representative for our call center.As a Customer Service Representative, your job is to provide excellent customer support to our client...Show moreLast updated: 4 days ago
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Customer Service Representative

Customer Service Representative

Altasciences Co.Montreal, Montreal (administrative region), CA
Part-time
By clicking the Accept button, you agree to us doing so.Learn more : Customer Service Representative page is loaded## Customer Service Representativeremote type : On-sitelocations : Montreal, Quebe...Show moreLast updated: 10 days ago
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Customer Service Supervisor

Customer Service Supervisor

Groupe DCMRivière-des-Prairies Northeast, ca
Full-time
Job can be based at Montréal (Anjou), Blainville or Saint-Bruno.Reporting to the Senior VP of Customer Service, the incumbent of this position is responsible for supervising, motivating, and ensuri...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Randstad CanadaSaint-Laurent, Quebec, CA
Permanent
Quick Apply
Are you that rare talent who excels in B2B customer service, possesses strong administrative logic, and whose French-English bilingualism is impeccable? Our client, a corporate leader in Ville Sain...Show moreLast updated: 1 day ago
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Customer Service Representative

Customer Service Representative

Couche-TardMontreal, Montreal (administrative region), CA
Full-time +2
PLACE DU COMMERCE, VERDUN, Quebec H3E 1V7.Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités. Pourquoi tu devrais choisir un emploi chez Couche-Tard : .Jusqu’à 20% de ...Show moreLast updated: 10 days ago
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Customer Service Representative

Customer Service Representative

CCM HockeyMontreal, Montreal (administrative region), CA
Part-time
Trans Canada Route B110, Saint-Laurent, QC H4S 0B6, Canada.CCM Hockey is present worldwide, with offices in Canada, the United States, Sweden, Finland, Germany and Taiwan.Our headquarters are locat...Show moreLast updated: 3 days ago
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Customer Service Representative

Customer Service Representative

Pa-Co Lighting Inc.Laval, QC, CA
Full-time
Pa-Co Lighting brings over four decades of expertise in the design and manufacturing of custom and specification-grade luminaires. Our solutions serve a wide range of institutional and architectural...Show moreLast updated: 3 days ago
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Customer Service Representative

Customer Service Representative

FairstoneMontreal, Montreal (administrative region), CA
Full-time +1
Do you love exceeding people’s expectations?.Are you passionate about growing your career in the lending or automotive industry?. Are you a self-starter who can work independently?.Are you energetic...Show moreLast updated: 10 days ago
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Customer Service Associate

Customer Service Associate

RONABlainville, QC, Canada
Part-time
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 30+ days ago
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Customer Service Representative

Customer Service Representative

Arden Holdings Inc.Laval, QC, CA
Full-time +1
High School Diploma or equivalent.We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an ac...Show moreLast updated: 10 days ago
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Customer service Manager

Customer service Manager

Kruger Inc.Montreal, Montreal (administrative region), CA
Full-time
We are seeking an inspiring and strategic Customer Service Manager, ready to tackle complex challenges and lead a team to excellence. This pivotal role offers a unique opportunity to influence custo...Show moreLast updated: 2 days ago
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Bilingual Customer Traveling Trainer Customer Service Montreal, QC

Bilingual Customer Traveling Trainer Customer Service Montreal, QC

REYNOLDS & REYNOLDS COMontreal, Montreal (administrative region), CA
Full-time
As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providin...Show moreLast updated: 10 days ago
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Customer Service Representative

Customer Service Representative

Bank of MontrealMontreal, Montreal (administrative region), CA
Part-time
Customer Service Representative page is loaded.Customer Service Representative.Apply locations MONTREAL, QC, CAN time type Part time posted on Posted Yesterday job requisition id R250014608.Retail ...Show moreLast updated: 8 days ago
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Customer Service Representative

Customer Service Representative

Ritchie Bros. GroupMontreal, Montreal (administrative region), CA
Full-time
Prime à l’embauche de 1 500 $!.Ici, chez IAA, une société de RB Global, Inc.Les représentants du service à la clientèle incarnent nos valeurs de travail d’équipe en offrant une expérience exception...Show moreLast updated: 2 days ago
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Customer Service Agent

Customer Service Agent

National BankHochelaga, ca
Full-time
Youtube Video As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients b...Show moreLast updated: 30+ days ago
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Customer Service Manager

Customer Service Manager

Ritchie Bros.Montreal, Montreal (administrative region), CA
Full-time
RB Global (NYSE : RBA) (TSX : RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicle...Show moreLast updated: 2 days ago
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Customer service coordinator

Customer service coordinator

OrakiMontreal, Montreal (administrative region), CA
Full-time +1
Customer Service Representative – ORAKI INC.We are a company specializing in the design and manufacturing of eco-friendly clothing and accessories. Our primary mission is to create our entire produc...Show moreLast updated: 10 days ago
  • Promoted
Customer Service Manager

Customer Service Manager

Walmart CanadaMontreal, Montreal (administrative region), CA
Full-time +1
About the role : Customer Service Manager.You will ensure compliance with Company programs while maintaining.Your responsibilities include confirming that. Coordinate Front End operations.Ensure comp...Show moreLast updated: 10 days ago
Customer Service Specialist

Customer Service Specialist

Approach ToursMontreal, Montreal (administrative region), CA
2 days ago
Job type
  • Full-time
Job description

Direct message the job poster from Approach Tours

A Little About Us

We are a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Americans. Our mission is to take the pain out of travel while delivering innovative world‑class travel experiences for our customers. Our collections include a rich variety of cultural tours to Europe, South America, Africa and Southeast Asia. Our secret sauce? Select destinations, engaging experiences and fully guided tours combine to create a worry‑free experience from the time our travellers are picked up at home until they are dropped off at the end of their tour. We want to help travellers indulge in the travel experience of their dreams and build memories that last a lifetime. Travel is booming and we’re looking to grow our team to help keep up with demand! This is where you come in – we need your help reaching travellers and turning them into our happy customers and fanatical promoters! Intrigued by our customer‑centric mission? Read on.

Required

Reporting directly to our Head of Sales & Traveller Champions, you will be responsible for pushing forward Approach Tours’ customer service efforts and will play a critical role in creating positive interactions across all our communication channels (phone, e‑mail and chat). As part of a close‑knit team, you will be the first point of contact for all our post‑booking customers and will collaborate towards executing all day‑to‑day customer‑facing activities required to achieve our deliverables and delight our booked customers. We believe that being successful in customer service begins with being a customer champion.

Championing customer interactions

  • Oversee the entire customer service process from initial reach‑out through to providing a resolution, including pursuing any follow‑up activities
  • Follow‑up with active inquiries to provide a complete experience to any customer who contacts us
  • Respond in a timely manner to customer inquiries (emails, website forms, chat messages and phone calls), engage with booked customers to build loyalty from day one
  • Participate in the maintenance of the CRM database to ensure accurate, clean and consistent data capture

Championing customer happiness

  • Establish a special connection with currently booked customers and identify and understand their travel needs
  • Provide a superior level of customer service through accurate and timely information on destinations, flights, fares, special offers and other travel products
  • Finalize payments for customers, send out tour information through individual or batch mailings
  • Proactively review and anticipate future customer desires through the promotion of our strong value proposition, tour experience and supporting products
  • Be positive and open to continually enhance the team experience in every way
  • Assist other team members as necessary in delivering their portion of the customer experience
  • What We’re Looking For

  • Minimum 3 years of customer service experience
  • Fluent proficiency in English – French is an asset
  • Passion for creating customer delight
  • Ambition for yourself and for our company – believing goals are to be exceeded and celebrated
  • Relentless optimism and sees each customer interaction as an opportunity to wow our travellers
  • Enjoy the challenge of identifying a travel desire and matching it to a unique experience
  • Uncompromising ethics and integrity
  • High level of attention to detail, especially in written materials and communications
  • Autonomous, self‑aware and self‑starting
  • Proactive, takes ownership of projects and enjoys being accountable for results
  • Excited about bringing brands to life, and able to adopt a specific brand voice
  • “Refuse to lose” attitude and mindset
  • What We Offer

  • Competitive salary and bonus plans
  • Group benefits plan (medical, dental & travel insurance)
  • Join some of our tours and experience the Approach difference abroad
  • Opportunities for skill development, as well as professional and career growth plans
  • Free coffee and tea, as well as surprise free meals and snacks
  • Employee Recognition Day, 5 à 7s, and other awesome team activities
  • Amazing colleagues that will make time fly by while achieving results
  • Welcome to a new approach!

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