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Customer service trainer Jobs in Laval, QC

Last updated: 14 hours ago
  • Promoted
Customer Service Representative

Customer Service Representative

Recrute ActionMontreal, Quebec, Canada
CA$2,189.60 monthly
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Andy TransportSaint-Laurent, QC, CA
Full-time +1
Quick Apply
Show moreLast updated: 15 days ago
  • Promoted
Bilingual Customer Service Supervisor

Bilingual Customer Service Supervisor

SerefinMontréal, Quebec, Canada
Permanent
Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Maintenance Customer Service Coordinator

Maintenance Customer Service Coordinator

Fuze HR SolutionsMontreal, QC, Canada
CA$25.00–CA$30.00 hourly
Full-time
Show moreLast updated: 14 hours ago
  • Promoted
Customer Service Representative

Customer Service Representative

Randstad CanadaSaint-Laurent, Quebec, CA
CA$41,000.00–CA$44,000.00 yearly
Permanent
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate - Plumbing

Customer Service Associate - Plumbing

RONA inc.Pierrefonds-Roxboro, Quebec, Canada
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Customer Service Representative

Customer Service Representative

Move Way LogisticsMontreal, Quebec, Canada
CA$39,000.00–CA$40,000.00 yearly
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Agent Service clientèle

Customer Service Agent Service clientèle

Kelly Professional & IndustrialMontreal, QC, Canada
Full-time +1
Show moreLast updated: 1 day ago
  • Promoted
Trainer

Trainer

Maarut IncMontreal, Quebec, Canada
CA$38.00 hourly
Show moreLast updated: 30+ days ago
  • Promoted
Teacher - Trainer

Teacher - Trainer

L'École de l'automobile MontréalMontréal, QC, Canada
CA$36.00 hourly
Show moreLast updated: 29 days ago
Customer Service Advisor

Customer Service Advisor

Première MoissonMarché Maisonneuve - Montréal
CA$17.00 hourly
Show moreLast updated: 30+ days ago
(JM) Customer Service

(JM) Customer Service

VertexMontréal, QC, CA
Permanent
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Quadra ChemicalsMontreal, QC, Canada
Full-time +1
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Agent

Customer Service Agent

Altitude SportsMontreal, Quebec, Canada
CA$17.00 hourly
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Supervisor

Customer Service Supervisor

Fed SupplyMontréal, Quebec, Canada
Permanent
Show moreLast updated: 4 days ago
  • Promoted
Software Trainer

Software Trainer

LOC SoftwareLaval, QC, Canada
Full-time
Show moreLast updated: 4 days ago
Customer Service Manager

Customer Service Manager

FortNineMontreal, QC, Canada
CA$65,000.00–CA$75,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Manager

Customer Service Manager

C.A.T. Global Inc.Boisbriand, QC, Canada
Full-time
Show moreLast updated: 4 days ago
  • Promoted
Insurance Customer Service - Bilingual

Insurance Customer Service - Bilingual

Arise Virtual SolutionsMontreal, Quebec
Show moreLast updated: 30+ days ago
  • Promoted
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Prime HiresMontreal, QC, Canada
CA$24.30 hourly
Permanent
Show moreLast updated: 4 days ago
Customer Service Representative

Customer Service Representative

Recrute ActionMontreal, Quebec, Canada
30+ days ago
Salary
CA$2,189.60 monthly
Job description

Customer Service Representative

Our client in the insurance industry is seeking 20 professionals to support their Retirement Services team during peak season. This role is part of the Retirement Member Contact Centre handling inbound requests from retirement plan members.

What is in it for you :

Hourly salary of $21.89.

6month contract with the potential for permanent employment.

Fulltime position : 37.50 hours per week.

Rotating schedule from Monday to Friday 8 am to 8 pm.

Hybrid work : 3 office days from Tuesday to Thursday.

Responsibilities :

Handle approximately 3040 inbound calls daily offering excellent customer service.

Serve as the initial point of contact for increasingly complex customer queries.

Provide accurate information about retirement accounts and assist with web navigation.

Process transactions and assist with formrelated inquiries.

Contribute to team collaboration and meet service targets (e.g. AHT schedule adherence tNPS QA).

Stay current with company policies procedures and processes.

What you will need to succeed :

Postsecondary education is preferred or equivalent work experience.

Proficiency in English (spoken and written).

34 years of experience in a customer service or administrative role.

Previous experience in an inoffice or hybrid work arrangement.

Previous exposure to being measured against KPIs and service metrics.

Effective timemanagement skills.

Ability to handle a wide variety of personalities in a professional manner.

Strong relationshipbuilding skills.

Ability to work independently and within a team.

Willingness to thrive in a dynamic environment and manage multiple tasks.

Knowledge of Canadian retirement products is preferred but not required.

Basic understanding of financial services concepts.

Why Recruit Action

Recruit Action (agency permit : AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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