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Customer service trainer • laval qc
- Promoted
Customer Service Specialist
Approach ToursMontreal, Montreal (administrative region), CA- Promoted
Customer Service Representative
Move Way LogisticsMontreal, Montreal (administrative region), CA- Promoted
Customer Service Representative
Altasciences Co.Montreal, Montreal (administrative region), CA- Promoted
Customer Service Supervisor
Groupe DCMRivière-des-Prairies Northeast, caCustomer Service Representative
Randstad CanadaSaint-Laurent, Quebec, CA- Promoted
Customer Service Representative
Couche-TardMontreal, Montreal (administrative region), CA- Promoted
Customer Service Representative
CCM HockeyMontreal, Montreal (administrative region), CA- Promoted
Customer Service Representative
Pa-Co Lighting Inc.Laval, QC, CA- Promoted
Customer Service Representative
FairstoneMontreal, Montreal (administrative region), CA- Promoted
Customer Service Associate
RONABlainville, QC, Canada- Promoted
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Arden Holdings Inc.Laval, QC, CA- Promoted
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Kruger Inc.Montreal, Montreal (administrative region), CA- Promoted
Bilingual Customer Traveling Trainer Customer Service Montreal, QC
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Bank of MontrealMontreal, Montreal (administrative region), CA- Promoted
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Ritchie Bros. GroupMontreal, Montreal (administrative region), CA- Promoted
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Ritchie Bros.Montreal, Montreal (administrative region), CA- Promoted
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OrakiMontreal, Montreal (administrative region), CA- Promoted
Customer Service Manager
Walmart CanadaMontreal, Montreal (administrative region), CA- Vancouver, BC (from $ 80,045 to $ 91,314 year)
- St. John's, NL (from $ 42,900 to $ 80,933 year)
- Toronto, ON (from $ 64,940 to $ 80,712 year)
- Old toronto, ON (from $ 64,940 to $ 80,712 year)
- Calgary, AB (from $ 39,293 to $ 73,958 year)
- Montreal, QC (from $ 45,050 to $ 64,350 year)
- North York, ON (from $ 35,802 to $ 46,118 year)
- East York, ON (from $ 35,802 to $ 45,435 year)
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Customer Service Specialist
Approach ToursMontreal, Montreal (administrative region), CA- Full-time
Direct message the job poster from Approach Tours
A Little About Us
We are a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Americans. Our mission is to take the pain out of travel while delivering innovative world‑class travel experiences for our customers. Our collections include a rich variety of cultural tours to Europe, South America, Africa and Southeast Asia. Our secret sauce? Select destinations, engaging experiences and fully guided tours combine to create a worry‑free experience from the time our travellers are picked up at home until they are dropped off at the end of their tour. We want to help travellers indulge in the travel experience of their dreams and build memories that last a lifetime. Travel is booming and we’re looking to grow our team to help keep up with demand! This is where you come in – we need your help reaching travellers and turning them into our happy customers and fanatical promoters! Intrigued by our customer‑centric mission? Read on.
Required
Reporting directly to our Head of Sales & Traveller Champions, you will be responsible for pushing forward Approach Tours’ customer service efforts and will play a critical role in creating positive interactions across all our communication channels (phone, e‑mail and chat). As part of a close‑knit team, you will be the first point of contact for all our post‑booking customers and will collaborate towards executing all day‑to‑day customer‑facing activities required to achieve our deliverables and delight our booked customers. We believe that being successful in customer service begins with being a customer champion.
Championing customer interactions
- Oversee the entire customer service process from initial reach‑out through to providing a resolution, including pursuing any follow‑up activities
- Follow‑up with active inquiries to provide a complete experience to any customer who contacts us
- Respond in a timely manner to customer inquiries (emails, website forms, chat messages and phone calls), engage with booked customers to build loyalty from day one
- Participate in the maintenance of the CRM database to ensure accurate, clean and consistent data capture
Championing customer happiness
What We’re Looking For
What We Offer
Welcome to a new approach!
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