customer service agent

Work setting

• Remote location
• Rural area
• Urban area
• Various locations
• Public sector
• Public utilities

Tasks

• Develop all kinds of events for publicity, fundraising and information purposes
• Supervise staff
• Co-ordinate special publicity events and promotions
• Conduct public opinion and attitude surveys
• Gather, research and prepare communications material
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Perform general office duties
• Copywrite
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• MS Excel
• MS Outlook
• MS Word
• MS PowerPoint
• MS Office
• Mac OS
• Google Drive

Specialization / experience (business sales and services)

• Distribution

Transportation / travel information

• Own transportation
• Willing to travel
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Overtime required
• Repetitive tasks
• Standing for extended periods
• Walking

Own tools / equipment

• Cellular phone
• Computer
• Internet access

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Workplace information

• On the road job

Financial benefits

• Bonus
• Night shift premium

Other benefits

• Free parking available
• Other benefits
• Team building opportunities
• Parking available
• Variable or compressed work week