Customer Service Clerk

Job Description

Customer Service Clerk

Location Montreal, Quebec

Position Type Commercial

Salary Full-Time, Non-Exempt

Compensation This position offers a complete benefit package, retirement, health, life, vision and dental insurance

Pre-employment Requirement Successful completion of pre-employment reference check

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at .

About the Position

The Customer Service Clerk will report to the Commercial Manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. They will keep records of customer interactions, process customer accounts and file documents, and follow communication procedures, guidelines and policies.

Duties and Responsibilities

Receiving orders, processing these orders in the system

Handling bags inventory

Invoicing orders shipped

Handling customer’s contracts

Investigate and process debit accounts

Find quotes for shipments

Greeting visitors and directing them to the appropriate supervisors

Answering incoming calls

Enter and scan all Notre Dame and Royal Mill invoices into Maximo

Distributing incoming mail for staff and sending mail and packages to the U.S.

Matching invoices to sales orders (quantity, product, terms, pick-up allowance, sold to and ship to)

Shipments and receipts on an Excel spreadsheet

Maintaining all customers' filing

Updating CHEP pallets account

Perform other miscellaneous administrative tasks

Required Skills and Qualifications

Familiarity with Microsoft Office (Excel, Outlook, Word)

Ability to multi-task, prioritize, and manage time effectively

Strong telephone contact management and active listening skills

Excellent written, verbal and presentation skills in French and English (spoken and written English is required for this position due to transactions and communications with U.S. and Canadian partners)

Education or Work Experience

High school diploma or equivalent

Proven experience in customer support or as a customer service representative.

Additional Information

Work in accordance with local / provincial legislation

Understands and is accountable for full compliance with safety and other EHS requirements

All candidates must have authorization and the ability to maintain authorization to legally work in Canada.

Relocation support is not available for this position.

If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit. For more information, please see our website .

AJCIND

Reference : 85876BR

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including :

• Physical wellness – medical / Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement , and Child Physical Activity Reimbursement.
• Financial wellness – Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).

Additional benefits include :

IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed : people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here :

Req / Job ID

85876BR

LI-Onsite

Ref ID

LI-CF1

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